WorksheetsFinal Exam for Marketing Research
Total questions: 110
Worksheet time: 55mins
(a) a formalized means of obtaining information to be used in marketing decisions
(a) occur when the potential to exceed objectives using a new approach is discovered.
A piece of information provided on a periodic basis
recurrent information
monitoring information
requested information
An information derived from regular scanning of certain sources
recurrent information
monitoring information
requested information
An information derived from regular scanning of certain sources
recurrent information
monitoring information
requested information
(a) serves as the primary data collection and analysis component of the MIS and the DSS
____________________are firms that supply custom research will work with the client to develop and implement the complete research project
Customized research firms
Field Services Firms
Syndicated services firms
Standardized services firms
Branded Product services firms
____________________are companies that routinely collect information on several different issues and provide it to firms that subscribe to their services.
Customized research firms
Field Services Firms
Syndicated services firms
Standardized services firms
Branded Product services firms
____________________are companies that routinely collect information on several different issues and provide it to firms that subscribe to their services.
Customized research firms
Field Services Firms
Syndicated services firms
Standardized services firms
Branded Product services firms
____________________are suppliers or firms that concentrates on collecting data for research projects.
Customized research firms
Field Services Firms
Syndicated services firms
Standardized services firms
Branded Product services firms
____________________are market research projects conducted in a standard, pre-specified manner and supplied to several different clients.
Customized research firms
Field Services Firms
Syndicated services firms
Standardized services firms
Branded Product services firms
____________________these research company's techniques are given brand names and are marketed like branded products .Firms have developed specialized data collection and analysis procedures to address specific types of research problems, which they market as branded products.
Customized research firms
Field Services Firms
Syndicated services firms
Standardized services firms
Branded Product services firms
_______are companies that specialized in just one or two aspects of marketing research, mainly concerned with data coding, data editing, or data analysis.
Customized research firms
Field Services Firms
Syndicated services firms
Standardized services firms
Selective services
(a) system allows to gather, store access and analyze corporate data to aid in decision making
Firms that specialized in data analysis are some times referred to as (a)
Identify what factors of make or buy decision to answer the following question:
Is the necessary expertise available internally ?
Economic factors
Expertise
Special Equipment
Political Consideration
Legal and promotional consideration
Identify what factors of make or buy decision to answer the following question:
Does the study require special equipment not currently available in the firm ?
Economic factors
Expertise
Special Equipment
Political Consideration
Legal and promotional consideration
Identify what factors of make or buy decision to answer the following question:
Does the supply involve deeply controversial issues within the organizations?
Economic factors
Expertise
Special Equipment
Political Consideration
Legal and promotional consideration
Identify what factors of make or buy decision to answer the following question:
Will the result of the study be used in legal preceding or as a part of promotional campaign ?
Economic factors
Expertise
Special Equipment
Political Consideration
Legal and promotional consideration
Identify what factors of make or buy decision to answer the following question:
Are current workloads and time pressure preventing the completion of the needed research?
Administrative Facet
Expertise
Confidentiality Requirement
Political Consideration
Legal and promotional consideration
______ is performed to develop marketing options through market segmentation, market opportunity analysis, or consumer attitude and product usage studies.
Programmatic Research
Selective Research
Evaluative Research
______ is done to test different decision alternatives such as new product concept testing, advertising copy testing, pretest marketing, and test marketing.
Programmatic Research
Selective Research
Evaluative Research
______©is carried out to evaluate the performance of programs, including tracking advertising recall, corporate and brand image studies, and measuring customer satisfaction with the quality of the product and service.
Programmatic Research
Selective Research
Evaluative Research
_______is a continuing and interacting structure of people, equipment, and procedures designed to gather, sort, analyze, evaluate, and distribute pertinent, timely, and accurate information to decision makers.
Information system
Decision support system
Marketing decision support system
_______is a set of related computer programs and the data required to assist with analysis and decision-making with in an organization.
Information system
Decision support system
Marketing decision support system
The purpose of _______is to combine marketing data from diverse sources into a single database which line managers can enter interactively to quickly identify problems and obtain the standard, periodic reports, as well as answers to analytical questions.
Information system
Decision support system
Marketing decision support system
_____contains data from all sources, stored in a sufficiently disaggregated way so that it can be analyzed by product item, sales district, trade account, or time period.
database
reports and display
analysis capabilities
models
_____can include calculations such as variances and running totals, or the result of statistical procedures found in the system.
database
reports and display
analysis capabilities
models
_____are used to relate the data to the models, as well as to clarify relationships, identify exceptions, and suggest courses of action.
database
reports and display
analysis capabilities
models
_____represent assumptions about how the world works, and specifically how brand sales, shares, and profits respond to changes in elements of the marketing mix.
database
reports and display
analysis capabilities
models
There are two basic types of information source The Corporate In-house marketing research department and the External distributors
true
false
Providing information to assist Marketing Managers and the executives to whom they report to make a better decision is the marketing research specific function
true
false
(a) is the detailed blueprint used to guide a research study toward its objectives.
_______is used when one is seeking insights into the general nature of a problem, the possible decision alternatives, and relevant variables that need to be considered.
EXPLORATORY RESEARCH
DESCRIPTIVE RESEARCH
CAUSAL RESEARCH
_______embraces a large proportion of marketing research and focus mainly on the present event or scenario
EXPLORATORY RESEARCH
DESCRIPTIVE RESEARCH
CAUSAL RESEARCH
It tries to find the relationship between the cause and the effect
EXPLORATORY RESEARCH
DESCRIPTIVE RESEARCH
CAUSAL RESEARCH
_______involves taking two variables and seeing how often they are associated, the more they show up in the study the more they are related
Associative Variation
Sequence of Events
Absence of other possible causal factors
(a) are already available because they were collected for some purpose other than solving the present problem.
(a) are collected especially to address a specific research objective. A variety of methods, ranging from qualitative research to surveys to experiments, may be employed.
The (a) describes how the subgroup is to be selected.
(a) is the difference between a measure obtained from a sample representing the population and the true measure that can be obtained only from the entire population.
______includes all other errors associated with a research project
sampling error
non-sampling error
total error
______includes all other errors associated with a research project
sampling error
non-sampling error
total error
______includes all other errors associated with a research project
sampling error
non-sampling error
total error
(a) a schematic representation or diagram that sequences the required research activities.
______is a network approach that involves dividing the marketing research project into multiple components and estimating the time required to complete each component/activity.
Critical Path Method
program evaluation and review technique (PERT)
graphical evaluation and review techniques.
______is a probability-based scheduling approach that recognizes and measures the uncertainty of project completion times.
Critical Path Method
program evaluation and review technique (PERT)
graphical evaluation and review techniques.
(a) describes a plan for conducting and controlling a research project.
A brief overview of the contents of the proposal
executive summary
Research purpose and objective
Research Methodology
Statistical Treatment of Data
A description of the management problem, defining the information to be obtained in terms of research questions to be answered.
executive summary
Research purpose and objective
Research Methodology
Statistical Treatment of Data
Presents the important features of the research methods to be employed
executive summary
Research purpose and objective
Research Methodology
Statistical Treatment of Data
Presents the Formula and mathematical interpretation used in the research
executive summary
Research purpose and objective
Research Methodology
Statistical Treatment of Data
All negotiated aspects, including total fees, payments, provisions, treatment of contingencies such as the clients’ decision to expand or cancel the study, and the schedule for submission of interim, draft, and final reports.
executive summary
Research purpose and objective
Research Methodology
Statistical Treatment of Data
Time and costs estimates
______includes all the findings and the result of the study as well as the conclusion and recommended solution for the problem stated by the marketing research
Summary of Findings Conclusion and Recommendation
Research purpose and objective
Research Methodology
Statistical Treatment of Data
Time and costs estimates
The __________is consists of two basic format the one that asks respondents to make one or more choices from a list of possible responses and a rating scale where the respondent is given a continuum of labeled categories that represents the range of responses.
closed or structured questions
open or unstructured
dichotomous
In creating this type of question the interviewer or the researcher has two options, open-ended with no classification where the interviewer tries to record the response verbatim, and Open-ended, where the interviewer uses preceded classifications to record the response.
closed or structured questions
open or unstructured
dichotomous
______Are used mainly to collect demographic and behavioral data when only two answers logically exist.
closed or structured questions
open or unstructured
dichotomous
(a) is the possibility that prior questions will influence answers to subsequent questions.
The purpose of (a) is to ensure that the questionnaire meets the researcher’s expectations in terms of the information that will be obtained.
Testing items for an acceptable level of variation in the target population is one of the most common goals of pretesting is called _____
variation
meaning
task difficulty
response interest /attention
This is probably the most important pretesting purpose.
variation
meaning
task difficulty
response interest /attention
A meaningful and clear question can still be difficult to answer if the question requires that a respondent make connections or put together information in unfamiliar ways. This talks about _______
variation
meaning
task difficulty
response interest /attention
______ is an area of pretesting that is often overlooked y the researchers.
variation
meaning
task difficulty
response interest /attention
______is the first section of a questionnaire where the researcher intends to collect data pertaining to the respondent's name, address, and phone number.
request for cooperation
identification data and occupation
instruction
information sought
classification data
______refers to the comments to the respondent regarding how to use the questionnaire
request for cooperation
identification data and occupation
instruction
information sought
classification data
______form the major portion of the questionnaire. This refers to the items relating to the actual area of the study.
request for cooperation
identification data and occupation
instruction
information sought
classification data
______are concerned with the characteristics of the respondent.
request for cooperation
identification data and occupation
instruction
information sought
classification data
Tell whether the statement is true or false
The process of designing a research study involves many interrelated decisions. The most significant decision is the choice of research approach because it determines how the information will be obtained.
true
false
Tell whether the statement is true or false
The choice of a research approach depends on the nature of the research that one wants to do.
true
false
Tell whether the statement is true or false
The articulateness of the respondent in an interview situation or the willingness to compose a written answer to a mail survey is a closed response question disadvantage
true
false
Another problem that occurs frequently in an open-ended question is that the answer given to it expands or contracts, depending on the space or time available for it.
true
false
(a) attempts to stimulate recall with cues such as copies of magazines, pictures, or lists.
A type of memory error where something is reported as more like the usual or the expected or the norm
Averaging
Telescoping
Omission
A type of memory error where the event is remembered as occurring more recently than it actually did
Averaging
Telescoping
Omission
(a) is the act of misrepresentation, concealment, a false promise or negligent misrepresentation.
(a) CAN BE OBTAINED IN THE FORM OF CONSUMER AWARENESS, KNOWLEDGE, OR PERCEPTION ABOUT THE PRODUCT, IT FEATURES, AVAILABILITY, AND PRICING, AND VARIOUS ASPECTS OF THE MARKETING EFFORT.
The main reason for refusal is (a)
In _______the interviewer interviews the respondents in person. There is direct contact between the interviewer and the respondents. In terms of environment, the mood of the respondents and interviewer can really affect the data collection process, as well as time and place.
Personal Interview
Telephone Interview
Mail Survey
Fax Survey
If mail is administered through the mail, basically fax administered through fax. In this type of survey method the interviewer may or may not have contact with the respondent. It is also the least expensive, depending o whether the survey sent to a local businesses or out of town.
Personal Interview
Telephone Interview
Mail Survey
Fax Survey
(a) rate depends in part on the sampling scheme.
A source of refusal referring to the characteristics of the data collection procedure
(a)
A source of refusal referring to indigenous characteristics of the respondents
(a)
Tell whether the statement is True or False
INFORMATION ON ATTITUDES CAN BE OBTAINED IN THE FORM OF CONSUMER AWARENESS, KNOWLEDGE, OR PERCEPTION ABOUT THE PRODUCT, ITS FEATURES, AVAILABILITY, AND PRICING, AND VARIOUS ASPECTS OF THE MARKETING EFFORT.
True
False
Tell whether the statement is True or False
SURVEYS CAN ALSO BE CONDUCTED TO DETERMINE RESPONDENTS’ LIFESTYLES. IT CAN BE USED TO IDENTIFY AN AUDIENCE, CONSTITUENCY, TARGET MARKET, AND SO ON.
True
False
(a) is the process of gathering and measuring information on targeted variables in an established systematic fashion, which then enables one to answer relevant questions and evaluate outcomes.
_______can be classified based on the respondents to be contacted and on the means of contacting them. Usually done in a face-to-face manner.
personal interview
self-administered questionnaire
Omnibus survey
telephone interviewing
Mail survey
In the___________ method, no interviewer involved. It is more often used in malls or other central locations where the researcher has access captive audience.
personal interview
self-administered interview
Omnibus survey
telephone interviewing
Mail survey
In this survey mode questionnaires traditionally are mailed to potential study participants who complete and return them by mail.
personal interview
self-administered interview
Omnibus survey
telephone interviewing
Mail survey
________are regularly scheduled ( weekly , monthly , or quarterly ) personal interview surveys with questions provided by a number of separate clients.
personal interview
self-administered interview
Omnibus survey
telephone interviewing
Mail survey
A (a) is from that have telephone numbers to be called and columns for interviewers to document their telephoning attempts what day and time the call was made, the outcome, the length of the call, and so forth.
(a) is a problem because those who respond are likely to differ substantially from those who do not respond.
(a) means a representative national sample of people who have agreed to participate In a limited number of mail surveys each year.
________is where the questionnaire is posted on a secure website where clients can instantaneously view results as soon as any respondent has completed the interview
personal interview
self-administered interview
Omnibus survey
telephone interviewing
Web survey
An approach where a phone call is made to ask permission to mail or fax a questionnaire.
Telephone Prenotification Approach
Lockbox Approach
Drop-off Approach
An approach designed to circumvent the screens that receptionists and secretaries set around busy executives
Telephone Prenotification Approach
Lockbox Approach
Drop-off Approach
A method in which the researcher conducts in-person interviews reads questions to the respondent on a computer screen and keys the respondent's answers directly into the computer.
Computer-assisted personal interviewing
Computer-assisted self-interviewing
Fully automated self-interviewing
Computer-assisted telephone interviewing
Fully automated telephone interviewing
Respondents independently approach a centrally located computer station or kiosk, read questions off a screen and key their answers directly into the station’s computer
Computer-assisted personal interviewing
Computer-assisted self-interviewing
Fully automated self-interviewing
Computer-assisted telephone interviewing
Fully automated telephone interviewing
(a) are mental states used by individuals to structure the way they perceive their environment and guide the way they respond to it.
_______ includes awareness of the existence of the object, beliefs about the characteristics or attributes of the object, and judgments about the relative importance of each of the attributes.
Cognitive or Knowledge component
Affective or liking component
Intention or action component
_______ refers to a person’s overall feelings toward an object, situation, or person, on a scale of like-dislike or favorable-unfavorable.
Cognitive or Knowledge component
Affective or liking component
Intention or action component
It is the name of your product and/or the name of your company
Brand
Packaging
Positioning
Pricing
It is the product's physical dress
Brand
Packaging
Positioning
Pricing
This tier, makes sure that the brand’s name is different from all others in the category
Core Branding
Value Branding
Mark Branding
This tier, the purpose is to express in a phrase your brand’s positioning
Core Branding
Value Branding
Mark Branding
This tier, is to legitimate the brand in terms of its makers reputations or corporate image. It is therefore the corporate brand together with its value branding
Core Branding
Value Branding
Mark Branding
His model is used to give the needed insightful directions to answer our questions on how to correctly research into brand equity building
David Aeker
Robert Zojanc
Richard Oliver
He categorized brand loyalty into 4 main categories namely the Cognitive, affective conative and action loyalty
David Aeker
Robert Zojanc
Richard Oliver
He created the model of building and sustaining brand awareness.
using Attitudinal effects of mere exposure
David Aeker
Robert Zojanc
Richard Oliver
It reflects the knowledge and salience of a brand - the capacity to recognize - in the mind of customers
Brand Awareness
Perceived Quality
Brand Loyalty
Other Proprietary
Is the result of a comparison between the expectations of the customer and his/her real life experiences.
Brand Awareness
Perceived Quality
Brand Loyalty
Other Proprietary
