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Final Exam for Marketing Research

Total questions: 110

Worksheet time: 55mins

Name
Class
Date
1.

(a)   a formalized means of obtaining information to be used in marketing decisions

2.

(a)   occur when the potential to exceed objectives using a new approach is discovered.

3.

A piece of information provided on a periodic basis

a)

recurrent information

b)

monitoring information

c)

requested information

4.

An information derived from regular scanning of certain sources

a)

recurrent information

b)

monitoring information

c)

requested information

5.

An information derived from regular scanning of certain sources

a)

recurrent information

b)

monitoring information

c)

requested information

6.

(a)   serves as the primary data collection and analysis component of the MIS and the DSS

7.

____________________are firms that supply custom research will work with the client to develop and implement the complete research project

a)

Customized research firms

b)

Field Services Firms

c)

Syndicated services firms

d)

Standardized services firms

e)

Branded Product services firms

8.

____________________are companies that routinely collect information on several different issues and provide it to firms that subscribe to their services.

a)

Customized research firms

b)

Field Services Firms

c)

Syndicated services firms

d)

Standardized services firms

e)

Branded Product services firms

9.

____________________are companies that routinely collect information on several different issues and provide it to firms that subscribe to their services.

a)

Customized research firms

b)

Field Services Firms

c)

Syndicated services firms

d)

Standardized services firms

e)

Branded Product services firms

10.

____________________are suppliers or firms that concentrates on collecting data for research projects.

a)

Customized research firms

b)

Field Services Firms

c)

Syndicated services firms

d)

Standardized services firms

e)

Branded Product services firms

11.

____________________are market research projects conducted in a standard, pre-specified manner and supplied to several different clients.

a)

Customized research firms

b)

Field Services Firms

c)

Syndicated services firms

d)

Standardized services firms

e)

Branded Product services firms

12.

____________________these research company's techniques are given brand names and are marketed like branded products .Firms have developed specialized data collection and analysis procedures to address specific types of research problems, which they market as branded products.

a)

Customized research firms

b)

Field Services Firms

c)

Syndicated services firms

d)

Standardized services firms

e)

Branded Product services firms

13.

_______are companies that specialized in just one or two aspects of marketing research, mainly concerned with data coding, data editing, or data analysis.

a)

Customized research firms

b)

Field Services Firms

c)

Syndicated services firms

d)

Standardized services firms

e)

Selective services

14.

(a)   system allows to gather, store access and analyze corporate data to aid in decision making

15.

Firms that specialized in data analysis are some times referred to as (a)  

16.

Identify what factors of make or buy decision to answer the following question:

Is the necessary expertise available internally ?

a)

Economic factors

b)

Expertise

c)

Special Equipment

d)

Political Consideration

e)

Legal and promotional consideration

17.

Identify what factors of make or buy decision to answer the following question:

Does the study require special equipment not currently available in the firm ?

a)

Economic factors

b)

Expertise

c)

Special Equipment

d)

Political Consideration

e)

Legal and promotional consideration

18.

Identify what factors of make or buy decision to answer the following question:

Does the supply involve deeply controversial issues within the organizations?

a)

Economic factors

b)

Expertise

c)

Special Equipment

d)

Political Consideration

e)

Legal and promotional consideration

19.

Identify what factors of make or buy decision to answer the following question:

Will the result of the study be used in legal preceding or as a part of promotional campaign ?

a)

Economic factors

b)

Expertise

c)

Special Equipment

d)

Political Consideration

e)

Legal and promotional consideration

20.

Identify what factors of make or buy decision to answer the following question:

Are current workloads and time pressure preventing the completion of the needed research?

a)

Administrative Facet

b)

Expertise

c)

Confidentiality Requirement

d)

Political Consideration

e)

Legal and promotional consideration

21.

______ is performed to develop marketing options through market segmentation, market opportunity analysis, or consumer attitude and product usage studies.

a)

Programmatic Research

b)

Selective Research

c)

Evaluative Research

22.

______ is done to test different decision alternatives such as new product concept testing, advertising copy testing, pretest marketing, and test marketing.

a)

Programmatic Research

b)

Selective Research

c)

Evaluative Research

23.

______©is carried out to evaluate the performance of programs, including tracking advertising recall, corporate and brand image studies, and measuring customer satisfaction with the quality of the product and service.

a)

Programmatic Research

b)

Selective Research

c)

Evaluative Research

24.

_______is a continuing and interacting structure of people, equipment, and procedures designed to gather, sort, analyze, evaluate, and distribute pertinent, timely, and accurate information to decision makers.

a)

Information system

b)

Decision support system

c)

Marketing decision support system

25.

_______is a set of related computer programs and the data required to assist with analysis and decision-making with in an organization.

a)

Information system

b)

Decision support system

c)

Marketing decision support system

26.

The purpose of _______is to combine marketing data from diverse sources into a single database which line managers can enter interactively to quickly identify problems and obtain the standard, periodic reports, as well as answers to analytical questions.

a)

Information system

b)

Decision support system

c)

Marketing decision support system

27.

_____contains data from all sources, stored in a sufficiently disaggregated way so that it can be analyzed by product item, sales district, trade account, or time period.

a)

database

b)

reports and display

c)

analysis capabilities

d)

models

28.

_____can include calculations such as variances and running totals, or the result of statistical procedures found in the system.

a)

database

b)

reports and display

c)

analysis capabilities

d)

models

29.

_____are used to relate the data to the models, as well as to clarify relationships, identify exceptions, and suggest courses of action.

a)

database

b)

reports and display

c)

analysis capabilities

d)

models

30.

_____represent assumptions about how the world works, and specifically how brand sales, shares, and profits respond to changes in elements of the marketing mix.

a)

database

b)

reports and display

c)

analysis capabilities

d)

models

31.

There are two basic types of information source The Corporate In-house marketing research department and the External distributors

a)

true

b)

false

32.

Providing information to assist Marketing Managers and the executives to whom they report to make a better decision is the marketing research specific function

a)

true

b)

false

33.

(a)   is the detailed blueprint used to guide a research study toward its objectives.

34.

_______is used when one is seeking insights into the general nature of a problem, the possible decision alternatives, and relevant variables that need to be considered.

a)

EXPLORATORY RESEARCH

b)

DESCRIPTIVE RESEARCH

c)

CAUSAL RESEARCH

35.

_______embraces a large proportion of marketing research and focus mainly on the present event or scenario

a)

EXPLORATORY RESEARCH

b)

DESCRIPTIVE RESEARCH

c)

CAUSAL RESEARCH

36.

It tries to find the relationship between the cause and the effect

a)

EXPLORATORY RESEARCH

b)

DESCRIPTIVE RESEARCH

c)

CAUSAL RESEARCH

37.

_______involves taking two variables and seeing how often they are associated, the more they show up in the study the more they are related

a)

Associative Variation

b)

Sequence of Events

c)

Absence of other possible causal factors

38.

(a)   are already available because they were collected for some purpose other than solving the present problem.

39.

(a)   are collected especially to address a specific research objective. A variety of methods, ranging from qualitative research to surveys to experiments, may be employed.

40.

The (a)   describes how the subgroup is to be selected.

41.

(a)   is the difference between a measure obtained from a sample representing the population and the true measure that can be obtained only from the entire population.

42.

______includes all other errors associated with a research project

a)

sampling error

b)

non-sampling error

c)

total error

43.

______includes all other errors associated with a research project

a)

sampling error

b)

non-sampling error

c)

total error

44.

______includes all other errors associated with a research project

a)

sampling error

b)

non-sampling error

c)

total error

45.

(a)   a schematic representation or diagram that sequences the required research activities.

46.

______is a network approach that involves dividing the marketing research project into multiple components and estimating the time required to complete each component/activity.

a)

Critical Path Method

b)

program evaluation and review technique (PERT)

c)

graphical evaluation and review techniques.

47.

______is a probability-based scheduling approach that recognizes and measures the uncertainty of project completion times.

a)

Critical Path Method

b)

program evaluation and review technique (PERT)

c)

graphical evaluation and review techniques.

48.

(a)   describes a plan for conducting and controlling a research project.

49.

A brief overview of the contents of the proposal

a)

executive summary

b)

Research purpose and objective

c)

Research Methodology

d)

Statistical Treatment of Data

50.

A description of the management problem, defining the information to be obtained in terms of research questions to be answered.

a)

executive summary

b)

Research purpose and objective

c)

Research Methodology

d)

Statistical Treatment of Data

51.

Presents the important features of the research methods to be employed

a)

executive summary

b)

Research purpose and objective

c)

Research Methodology

d)

Statistical Treatment of Data

52.

Presents the Formula and mathematical interpretation used in the research

a)

executive summary

b)

Research purpose and objective

c)

Research Methodology

d)

Statistical Treatment of Data

53.

All negotiated aspects, including total fees, payments, provisions, treatment of contingencies such as the clients’ decision to expand or cancel the study, and the schedule for submission of interim, draft, and final reports.

a)

executive summary

b)

Research purpose and objective

c)

Research Methodology

d)

Statistical Treatment of Data

e)

Time and costs estimates

54.

______includes all the findings and the result of the study as well as the conclusion and recommended solution for the problem stated by the marketing research

a)

Summary of Findings Conclusion and Recommendation

b)

Research purpose and objective

c)

Research Methodology

d)

Statistical Treatment of Data

e)

Time and costs estimates

55.

The __________is consists of two basic format the one that asks respondents to make one or more choices from a list of possible responses and a rating scale where the respondent is given a continuum of labeled categories that represents the range of responses.

a)

closed or structured questions

b)

open or unstructured

c)

dichotomous

56.

In creating this type of question the interviewer or the researcher has two options, open-ended with no classification where the interviewer tries to record the response verbatim, and Open-ended, where the interviewer uses preceded classifications to record the response.

a)

closed or structured questions

b)

open or unstructured

c)

dichotomous

57.

______Are used mainly to collect demographic and behavioral data when only two answers logically exist.

a)

closed or structured questions

b)

open or unstructured

c)

dichotomous

58.

(a)   is the possibility that prior questions will influence answers to subsequent questions.

59.

The purpose of (a)   is to ensure that the questionnaire meets the researcher’s expectations in terms of the information that will be obtained.

60.

Testing items for an acceptable level of variation in the target population is one of the most common goals of pretesting is called _____

a)

variation

b)

meaning

c)

task difficulty

d)

response interest /attention

61.

This is probably the most important pretesting purpose.

a)

variation

b)

meaning

c)

task difficulty

d)

response interest /attention

62.

A meaningful and clear question can still be difficult to answer if the question requires that a respondent make connections or put together information in unfamiliar ways. This talks about _______

a)

variation

b)

meaning

c)

task difficulty

d)

response interest /attention

63.

______ is an area of pretesting that is often overlooked y the researchers.

a)

variation

b)

meaning

c)

task difficulty

d)

response interest /attention

64.

______is the first section of a questionnaire where the researcher intends to collect data pertaining to the respondent's name, address, and phone number.

a)

request for cooperation

b)

identification data and occupation

c)

instruction

d)

information sought

e)

classification data

65.

______refers to the comments to the respondent regarding how to use the questionnaire

a)

request for cooperation

b)

identification data and occupation

c)

instruction

d)

information sought

e)

classification data

66.

______form the major portion of the questionnaire. This refers to the items relating to the actual area of the study.

a)

request for cooperation

b)

identification data and occupation

c)

instruction

d)

information sought

e)

classification data

67.

______are concerned with the characteristics of the respondent.

a)

request for cooperation

b)

identification data and occupation

c)

instruction

d)

information sought

e)

classification data

68.

Tell whether the statement is true or false

™The process of designing a research study involves many interrelated decisions. The most significant decision is the choice of research approach because it determines how the information will be obtained.

a)

true

b)

false

69.

Tell whether the statement is true or false

The choice of a research approach depends on the nature of the research that one wants to do.

a)

true

b)

false

70.

Tell whether the statement is true or false

The articulateness of the respondent in an interview situation or the willingness to compose a written answer to a mail survey is a closed response question disadvantage

a)

true

b)

false

71.

Another problem that occurs frequently in an open-ended question is that the answer given to it expands or contracts, depending on the space or time available for it.

a)

true

b)

false

72.

(a)   attempts to stimulate recall with cues such as copies of magazines, pictures, or lists.

73.

A type of memory error where something is reported as more like the usual or the expected or the norm

a)

Averaging

b)

Telescoping

c)

Omission

74.

A type of memory error where the event is remembered as occurring more recently than it actually did

a)

Averaging

b)

Telescoping

c)

Omission

75.

(a)   is the act of misrepresentation, concealment, a false promise or negligent misrepresentation.

76.

(a)   CAN BE OBTAINED IN THE FORM OF CONSUMER AWARENESS, KNOWLEDGE, OR PERCEPTION ABOUT THE PRODUCT, IT FEATURES, AVAILABILITY, AND PRICING, AND VARIOUS ASPECTS OF THE MARKETING EFFORT.

77.

The main reason for refusal is (a)  

78.

In _______the interviewer interviews the respondents in person. There is direct contact between the interviewer and the respondents. In terms of environment, the mood of the respondents and interviewer can really affect the data collection process, as well as time and place.

a)

Personal Interview

b)

Telephone Interview

c)

Mail Survey

d)

Fax Survey

79.

If mail is administered through the mail, basically fax administered through fax. In this type of survey method the interviewer may or may not have contact with the respondent. It is also the least expensive, depending o whether the survey sent to a local businesses or out of town.

a)

Personal Interview

b)

Telephone Interview

c)

Mail Survey

d)

Fax Survey

80.

(a)   rate depends in part on the sampling scheme.

81.

A source of refusal referring to the characteristics of the data collection procedure

(a)  

82.

A source of refusal referring to indigenous characteristics of the respondents

(a)  

83.

Tell whether the statement is True or False


INFORMATION ON ATTITUDES CAN BE OBTAINED IN THE FORM OF CONSUMER AWARENESS, KNOWLEDGE, OR PERCEPTION ABOUT THE PRODUCT, ITS FEATURES, AVAILABILITY, AND PRICING, AND VARIOUS ASPECTS OF THE MARKETING EFFORT.

a)

True

b)

False

84.

Tell whether the statement is True or False

SURVEYS CAN ALSO BE CONDUCTED TO DETERMINE RESPONDENTS’ LIFESTYLES. IT CAN BE USED TO IDENTIFY AN AUDIENCE, CONSTITUENCY, TARGET MARKET, AND SO ON.

a)

True

b)

False

85.

(a)   is the process of gathering and measuring information on targeted variables in an established systematic fashion, which then enables one to answer relevant questions and evaluate outcomes.

86.

_______can be classified based on the respondents to be contacted and on the means of contacting them. Usually done in a face-to-face manner.

a)

personal interview

b)

self-administered questionnaire

c)

Omnibus survey

d)

telephone interviewing

e)

Mail survey

87.

In the___________ method, no interviewer involved. It is more often used in malls or other central locations where the researcher has access captive audience.

a)

personal interview

b)

self-administered interview

c)

Omnibus survey

d)

telephone interviewing

e)

Mail survey

88.

In this survey mode questionnaires traditionally are mailed to potential study participants who complete and return them by mail.

a)

personal interview

b)

self-administered interview

c)

Omnibus survey

d)

telephone interviewing

e)

Mail survey

89.

________are regularly scheduled ( weekly , monthly , or quarterly ) personal interview surveys with questions provided by a number of separate clients.

a)

personal interview

b)

self-administered interview

c)

Omnibus survey

d)

telephone interviewing

e)

Mail survey

90.

A (a)   is from that have telephone numbers to be called and columns for interviewers to document their telephoning attempts what day and time the call was made, the outcome, the length of the call, and so forth.

91.

(a)   is a problem because those who respond are likely to differ substantially from those who do not respond.

92.

(a)   means a representative national sample of people who have agreed to participate In a limited number of mail surveys each year.

93.

________is where the questionnaire is posted on a secure website where clients can instantaneously view results as soon as any respondent has completed the interview

a)

personal interview

b)

self-administered interview

c)

Omnibus survey

d)

telephone interviewing

e)

Web survey

94.

An approach where a phone call is made to ask permission to mail or fax a questionnaire.

a)

Telephone Prenotification Approach

b)

Lockbox Approach

c)

Drop-off Approach

95.

An approach designed to circumvent the screens that receptionists and secretaries set around busy executives

a)

Telephone Prenotification Approach

b)

Lockbox Approach

c)

Drop-off Approach

96.

A method in which the researcher conducts in-person interviews reads questions to the respondent on a computer screen and keys the respondent's answers directly into the computer.

a)

Computer-assisted personal interviewing

b)

Computer-assisted self-interviewing

c)

Fully automated self-interviewing

d)

Computer-assisted telephone interviewing

e)

Fully automated telephone interviewing

97.

Respondents independently approach a centrally located computer station or kiosk, read questions off a screen and key their answers directly into the station’s computer

a)

Computer-assisted personal interviewing

b)

Computer-assisted self-interviewing

c)

Fully automated self-interviewing

d)

Computer-assisted telephone interviewing

e)

Fully automated telephone interviewing

98.

(a)   are mental states used by individuals to structure the way they perceive their environment and guide the way they respond to it.

99.

_______ includes awareness of the existence of the object, beliefs about the characteristics or attributes of the object, and judgments about the relative importance of each of the attributes.

a)

Cognitive or Knowledge component

b)

Affective or liking component

c)

Intention or action component

100.

_______ refers to a person’s overall feelings toward an object, situation, or person, on a scale of like-dislike or favorable-unfavorable.

a)

Cognitive or Knowledge component

b)

Affective or liking component

c)

Intention or action component

101.

It is the name of your product  and/or the name of your company

a)

Brand

b)

Packaging

c)

Positioning

d)

Pricing

102.

It is the product's physical dress

a)

Brand

b)

Packaging

c)

Positioning

d)

Pricing

103.

This tier, makes sure that the brand’s name is different from all others in the category

a)

Core Branding

b)

Value Branding

c)

Mark Branding

104.

This tier, the purpose is to express in a phrase your brand’s positioning

a)

Core Branding

b)

Value Branding

c)

Mark Branding

105.

This tier, is to legitimate the brand in terms of its makers reputations or corporate image. It is therefore the corporate brand together with its value branding

a)

Core Branding

b)

Value Branding

c)

Mark Branding

106.

His model is used to give the needed insightful directions to answer our questions on how to correctly research into brand equity building

a)

David Aeker

b)

Robert Zojanc

c)

Richard Oliver

107.

He categorized brand loyalty into 4 main categories namely the Cognitive, affective conative and action loyalty

a)

David Aeker

b)

Robert Zojanc

c)

Richard Oliver

108.

He created the model of building and sustaining  brand awareness.

using Attitudinal effects of mere exposure

a)

David Aeker

b)

Robert Zojanc

c)

Richard Oliver

109.

It reflects the knowledge and salience of a brand - the capacity to recognize - in the mind of customers

a)

Brand Awareness

b)

Perceived Quality

c)

Brand Loyalty

d)

Other Proprietary

110.

Is the result of a comparison between the expectations of the customer  and his/her real life experiences.

a)

Brand Awareness

b)

Perceived Quality

c)

Brand Loyalty

d)

Other Proprietary