WorksheetsPre-assessment Buy
Total questions: 16
Worksheet time: 11mins
A pair of shoes costs $45 plus $8 dollars shipping. The total cost at checkout is $53.00. How much will the buyer earn in eBay Bucks with a 1% bucks promotion?
$0.45
$0.53
$0.90
What are maximum of categories you can list an item?
5
12
2
1
Buyers can pay for an item by:
Calling customer support
Using the eBay shopping cart
Waiting for their monthly invoice
Where does a buyer go to review accumulated eBay Bucks Points for the quarter?
My eBay > Purchase History
My eBay > Purchase History
My eBay > eBay Bucks
What are the steps to change your User name?
If a customer is caught in a sign-in loop, which of the following is a recommended step to resolve the issue?
Ask the member to wait and try again after one hour
We cannot do anything
Ask the member to clear their computer’s cache and cookies
What Do you have to ask when you do Hard verification ?
Full name
User ID
Pin Code
Registration address
Are you going to win the auction if you do sniping ?
Yes
No
What can you do on eBay as a guest?
Purchase Buy It Now items
Bid on auction-style listings
Leave Feedback
when is the birthday of lady gaga?
28 March
12 April
28 June
11 December
What should you tell a customer to do if they are receiving error number 70009 during checkout?
Have the customer review the items and make sure they’re still available
Check for a second error code message
Have the customer sign out / back in to the site again
What do You have to ask when the costumer is Pin Verified
First Name
Phone Number, Zip Code
Registration address
Nothing
You as Agent Where can you find a list of all the past and present promotions for eBay Bucks?
CSKB promotions
Costumer's Inbox
eBay community
Where can you find a list of all the past and present promotions for eBay Bucks?
Quick Member Look Up
Recent Cases
Quick Links
Case Notes
What is the percentage a buyer will earn in eBay Bucks, on all qualified purchases?
Depends on the Bucks promotion terms
1%
2%
5%
What does it mean if he status bar is blue on the Communicator home screen?
You are pending a move to a different status after you finish your interaction.
You are in Paid Break or Lunch when your current interaction is completed.
Your next interaction is ready as soon as you finish your current interaction.
