WorksheetsHow much do you know about Active Listening?
Total questions: 15
Worksheet time: 8mins
Which of the following is a sign of active listening?
paraphrasing, or summarizing what someone has said
interrupting, or talking over someone
changing the subject
being totally silent while someone else talks
When you’re actively listening, you should look ________.
at the ground
at the speaker
out the window
at a page of notes
Which posture best shows that a person is actively listening?
slouching
lying down
sitting up straight
standing with your back to the speaker
True or False: If you're facing the person speaking, you're always actively listening.
True
False
Nigel is actively listening to Courtney. He is most likely ________.
nodding and trying to put himself in her shoes
telling Courtney she is wrong before she finishes speaking
waiting patiently for his turn to speak, so he can change the subject to something more interesting
facing away from Courtney
William is talking to Jenna, but Jenna is not actively listening. William probably feels ________.
relaxed
frustrated
cheerful
ashamed
Why is active listening a "two-way street"?
because if you listen to others, you can force them to listen to you
because both the listener and the speaker give and receive something
because it means you are walking and being active while you listen
because two people are saying the same thing at the same time
6. What is the difference between listening and hearing?
Nothing
One is intentional
They are just different words with the same meaning
None of the above are correct
9. Why is it called active listening?
You must move around while listening
You must look active and alert
You must use your eyes and ears as well as your brain
None of the above are correct
11. Which of the following is NOT a part of active listening?
Making eye contact
Giving advice
Nodding your head
None of the above
Why is body language important when you are listening to somebody?
It encourages the other person to speak
It shows you are listening
It shows you understand how the speaker is feeling
All of these
13. Why do you need to use your eyes during active listening?
You do not.
To make the speaker think you are listening
To read the speakers body language
None of the above
What type of questions are asked for clarification during active listening?
No questions are asked, you must trust the process
Only questions relating to how the client feels
Open-ended questions
Closed-ended questions
What is an example of minimal encouraging words?
"Yes"
"I hear you"
"Hmmm"
All of the above
Does the active listener make an active effort to uncover the speaker's secrets?
Sometimes, it is important to know private things about the speaker
Never dig for secrets from the speaker, especially out of personal interest
Always, that is part of the job description
Only if the speaker is overly private, and it's interfering with treatment
