WorksheetsNegative messages
Total questions: 16
Worksheet time: 11mins
How many types are there in buffer?
4
5
6
In order to position the bad news strategically, you should let the refusal begin or end a paragraph.
True
False
(a) verbs enable you to depersonalize an action.
A buffer is a device to________shock or pain.
Increase
Reduce
Maintain
What is the danger of an implied refusal?
It may be unnecessary and at times cruel.
It is so subtle that the reader misses it.
An implied refusal does not have any danger.
To reduce negative feelings, use a buffer opening for insensitive bad-news messages.
True
False
Name the techniques used in the following sentence:
Although the limited edition jacket cannot be sold at the erroneously listed price of $200, we can allow you to purchase this $1000 item for only $850.
Place the bad news in a subordinate clause& Suggest a compromise or an alternative
Use the passive voice & imply the refusal
Understanding & suggest a compromise or an alternative
What types of buffer used in this sentence?
We have valued you as a customer, and have always appreciated your timely payment.
Best News
Compliment
Appreciation
Agreement
Which is not a technique in cushioning the bad news?
Accentuating the positive
Using the active voice
Avoid the spotlight
Suggest a compromise or an alternative
Convert the following sentence from active to passive voice:
We cannot make a contribution this time.
(a)
The following are types of buffer, EXCEPT:
Alternative
Best News
Fact
Understanding
Fill in the blank:
(a) shows that you care about the reader.
Cushioning the bad news is used in…?
The direct strategy
The indirect strategy
What type of buffer apply in this sentence?
We both know how hard it is to make a profit in this industry.
(a)
Identify the type of buffer in the following sentence:
The China House Restaurant clearly has an impressive record of accomplishment in creating the quality dishes they want. We are at Barklays……
(a)
Which technique in cushioning the bad news is adopted in the following example?
We cannot ship in lots of less than 12.
-> To keep down packaging costs and to help customers save on shipping costs, we ship in lots of 12 or more.
(a)
