Font size
WorksheetsCore Skills Quiz
Total questions: 13
Worksheet time: 13mins
What are the three core skills framework?
Attitude
Empathy
Knowledge
Skill
Who calls Guardian?
Providers
Members
Shareholders
Social workers
Choose three distinct American characteristics.
Believe that time is money.
Value privacy and personal space.
Don't care about time. Americans are always late.
Don't hesitate in showing emotions.
What is the capital of Ohio?
Albany
Columbus
Concord
Columbia
What is the capital of Ohio?
Albany
Columbus
Concord
Columbia
What is the capital of Idaho?
Topeka
Des Moines
Boise
Baton Rouge
What are the four time zones in the US?
Eastern
Western
Mountain
Central
Pacific
What are the two main elements of effective communication?
Empathy
Active Listening
Effective response
Assurance Statement
What is ACE
Assessment on Customer Empathy
Assessment on CSAT and Emotions
Assessment on Customer Emotions
Associated Customer Emotions
What is ACE
Assessment on Customer Empathy
Assessment on CSAT and Emotions
Assessment on Customer Emotions
Associated Customer Emotions
What do you call the provisioning of service to customers before, during and after a purchase?
Customer Satisfaction
Customer Feelings
Customer Service
Customer is always right
What are the three Conversation Types
In-person Conversation
Textual Conversation
Phone Conversation
In-patient Conversation
Out-patient Conversation
What are the four time zones in the US?
Eastern
Western
Mountain
Central
Pacific
