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ISO 2021 Review

Total questions: 25

Worksheet time: 25mins

Name
Class
Date
1.

Where is the Corporate Culture explained?

(a)  

2.

What consist of our Corporate Culture?

a)

Purpose and Vision

b)

Purpose and Values

c)

Vision and Values

3.

Where is the GBS+ Strategy 2025 explained:

(a)  

4.

How many are the GBS+ Strategy 2025 focus areas/priorities?

a)

4

b)

5

c)

6

5.

How many are the Henkel Strategic Framework focus areas/priorities?

a)

4

b)

5

c)

6

6.

Choose all that applies:

What are the Henkel Strategic Framework?

a)

Winning Portfolio

b)

Competitive Edge: Innovation, Sustainability, Digitalization

c)

Future-ready Operating Model

d)

Family Business Tradition

e)

Collaborative Culture & Empowered People

7.

Where are the GBS+ Quality Management Policy and Quality Management Goals stored/ explained?

a)

Henkel Portal

b)

GBS+ Global ISO Share Point

c)

Henkel Hub

8.

Choose all that applies:

How the Quality Management Policy and Quality Management Goals were communicated with you:

a)

Henkel Info Mail

b)

Yammer Announcements

c)

Team Group Chats

d)

Team Meetings

9.

Who is our Company Nurse & Officer/SHE Officer?

a)

Ann Doctor

b)

Gian Viray

c)

Gian Ragasa

d)

Vincent Patrick Jimenez

10.

Who is our Global Head of Process for GBS+ OTC?

a)

Elaine Kunkle

b)

Alen Hope

c)

Margh Tejuco

d)

Beverly Sandig

11.

Who is our Head for GBS+ Manila?

a)

Elaine Kunkle

b)

Alen Hope

c)

Margh Tejuco

d)

Charlene Yao

12.

Choose all that applies:

How is your process performance is measured?

a)

Quality

b)

Speed

c)

Value

13.

What is the purpose of KPI?

a)

KPI is derived from SLA where it measures whether we are fulfilling our Team Leader's requirements.

b)

KPI is derived from SLA where it measures whether we are fulfilling our Team Manager's requirements.

c)

KPI is derived from SLA where it measures whether we are fulfilling our customer requirements.

14.

Where is the step-by-step guide/manual describing your daily tasks is stored?

(a)  

15.

Where are your daily responsibilities defined?

(a)  

16.

Is the BACK UP STRUCTURE included on the required documents by ISO 9001:2015?

a)

NO

b)

YES

17.

Is the Henkel Strategy included on the required knowledge of documents for Auditees?

a)

NO

b)

YES

18.

TRUE or FALSE:

It is not important to stay calm and follow the instructions of safety officers during an emergency.

(a)  

19.

TRUE or FALSE:

Download files from unreliable or untrusted sources like peer-to-peer (P2P) or file sharing communities.

(a)  

20.

ISO stands for?

(a)  

21.

GBS+ Purpose:

Pioneers at (a)   for the good of generations.

22.

In one of our Henkel GBS+ Quality Management Goals, we aim to deliver (a)   saving contribution in 2021 through continuous realization of efficiency gains in all processes and locations.

23.

In one of our Henkel GBS+ Value, we are committed to leadership in (a)   .

24.

Check all that applies:

GBS+ Strategy 2025 is set until the Year?

a)

2025

b)

2045

c)

2035

25.

Check all that applies:

Where can we see our training records?

a)

Onboarding Plan/Training Plan

b)

Henkel's Corporate Standards

c)

GBS+ Manila Share Point

d)

Henkel VISO

e)

Henkel Global Academy