WorksheetsBASIC SCHOOL 2024 (BRAND INTRO, BODY & SOUL)
Total questions: 20
Worksheet time: 10mins
Which of the following "Show You Care" is FALSE?
Connecting with customers
Asking questions
Acknowledgement & awareness
Active listening
Our PURPOSE is _________________
We fight for justice and equality to all genders.
We bring profit and ensure communities safety.
We exist to fight for a fairer and more beautiful world.
INNATURE BERHAD, is the sole franchisee for The Body Shop business in?
West Malaysia, Sabah, Vietnam and Cambodia.
East Malaysia, Sabah, Vietnam and Cambodia
West Malaysia, Sarawak, Vietnam, Myanmar
East Malaysia, Sabah, Cambodia, Myanmar
Which of the following "Show You Care" is TRUE?
Body language
Demonstration
Empathy
Confirm the sale
The Body Shop is the first chain retailer in Malaysia to encourage shoppers to bring their own bags through which campaign?
Stop your Bad Habit
No To Plastic Bag
Save the Tree
Kick the Bag Habit
What is The Body Shop PURPOSE?
Business can be a force for good
We exist to fight for a fairer and more beautiful world
Everyone is beautiful
We are a feminist brand
Below are CFT Suppliers for The Body Shop EXCEPT:-
Shea Butter, Ghana
Organic Tea Tree Oil , Kenya
Organic British Rose, Norfolk England
Organic Olive Oil, Italy
What is the meaning of Selling With Purpose?
Selling in order to achieve company's target
Selling higher price products
Sell products that meet customers' want and need
Listen and only sell discounted price products
Body & Soul contains how many Pillars?
1
2
3
4
Which of the following is NOT under Body & Soul's Selling Journey?
Show You Care
Share A smile
Just be You
Know Yourself
Following are the objectives or goals for us to introduce the Body & Soul - Selling with Purpose framework to you, EXCEPT?
Helps you to deliver a great and memorable customer experience for each customer.
To bring our brand and our purpose to life enabling customers to connect with our brand.
To sell more products accourding to our needs and achieving our business profit.
To ensure consistency in the way we interact and sell to our customers. It also provides consistent language for Leaders to coach with.
When does your interaction with your customers start?
When you ask questions and listen to the customer
Your welcoming body language before you start having a conversation with the customer.
When you approach the customers and providing the solution
During the consultation and demonstration
Below are the reason why we need to practice Welcome & Notice EXCEPT :-
To welcome our customers with energy and passion as if they were guests in our home.
We want customer to fell welcome, warm and wanted.
Customers feel welcomed and noticed will feel are more likely to purchase, spend more time in shop and will spend more.
To welcome our customers in order sell more products with higher price.
What is the meaning of Active Listening?
Active listening means rushing and refuse to understand before responding.
Active listening means taking the time to really understand before responding.
Active listening means listen to every words customer said.
Active listening means respond to the products that customer's looking for.
What is the meaning of Empathy?
The ability to understand and share the feelings of another and putting yourself into their shoes.
Feelings Indifference towards someone else's misfortune.
Feel pity and concern for the sufferings or misfortunes of others.
Mix feelings towards someone else's misfortune or sufferings.
Why demonstration is very important in retail industry?
To influence customer to buy more products after trying.
To let the customer feel all the texture in the stores.
To make sure customer did not go out empty handed without trying or buying any products in the stores.
Activate their senses and helps to give the customer more value, massively increasing their probability of buying
What is the meaning of FFB?
Find, Function, Benefit
Fairness, Function, Bargain
Features, Function, Benefit
Features, Fairness, Benefit
Example of product categories in The Body Shop as per below, EXCEPT:
Haircare, Skincare and Fragrance
Spa & Wellness, Haircare and Accessories
Skincare, Men's and Gift
Make-up, Skincare and Bodycare
Which of the below is an OPEN-ENDED question?
“Can I help you?”
"Have you shopped with TBS before?"
"What is important to you when it comes to skincare products?
“Do you like those products?”
It is important to offer kind, genuine, and thoughtful compliments to the customers because it gives you an opportunity to strengthen your bond with the customers. Below are good compliments you can offer to customers EXCEPT:
Insincere or overly praised about customer's appearance.
Could thank customer and let them know how much you enjoyed meeting them or spending time together.
Identify something they have said or done that you truly respect or appreciate.
You could compliment their purchase, to reassure them that it was the correct choice and that you know they will love it.
