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WorksheetsPlans & Maxis Device Contract
Total questions: 16
Worksheet time: 48mins
Miss Nadine had 1 Maxis Postpaid Share 48 (Supplementary) registered on 1st June 2021. She want to convert her Share line to Hotlink Postpaid 40. What is the process?
She can call to 123 to submit her change of rate plan request
She can submit change of rate plan request via Maxis Online Store (MOS)
She need to walk in to Maxis Retail Outlets for change of rate plan request
She is not allowed to change rate plan from Maxis Postpaid Share 48 (Supplementary) to Hotlink Postpaid plan
Mr Kamal just sign up with Hotlink Postpaid 60 without device. He found out her data usage monthly is very minimal and decided to change his rate plan to Hotlink Postpaid 30. Can he proceed?
Yes
No
Mr Zayne currently subscribed to Hotlink Postpaid 30. He needs more data and he would like to purchase for add-on pass. The following is the available add-on pass for Hotlink Postpaid 30 EXCEPT:
One-time Pass 2GB @ RM10
Time-based Pass 1GB/1 Day @ RM3
Time-based Pass 3GB/2 days @ RM5
Auto Renew Pass 7GB + 7GB Youtube Pass @ RM10
Mr Muthu purchased Oppo Reno 5 Pro with Zerolution contract on 25th May 2021 and subscribed for Safe Device. Device RRP is RM2599.00. How much is the monthly fees for Safe Device?
RM33
RM6
RM52
RM43
Miss Pamela's iPhone 11 Pro Max 512GB was stolen and she is currently subscribed for Safe Device. Customer can file a claim to Maxis Device Protection Contact Centre (Brightstar) at :
1800-88-6888
1800-88-2747
1300-820-120
1800-821-123
Customers who subscribed with Maxis Postpaid 68 is only entitled to a maximum of 1 share line for RM48/month.
True
False
Ms Lara wants to trade in her old Samsung Galaxy Note 4. The phone is still in excellent condition however the device was not listed in the trade up device list. Can she proceed to trade in her device?
Yes
No
Can customer trade in their device and request for cash without purchasing any mobile device with contract from Maxis?
Yes
No
Zerolution contract for customer who purchased Apple Watch with Maxis will be assigned to their dummy number _______________ with 24 months contract.
Maxis Postpaid 18 Tablet
Maxis Postpaid 28 Tablet
Maxis Postpaid 18 Watch
Maxis Postpaid 18 Apple
Customer already purchased Apple Watch Series 6 from Apple's Store. Can customer still subscribe to Maxis Postpaid 18 Watch service to pair his Watch with iPhone?
Yes
No
Ms Orange has 1 number in her account which is Maxis Postpaid 128. She subscribed for Zerolution contract with Apple Watch and perform pairing with her iPhone. How many active line she will be able to see once she received her upcoming bill ?
1
2
3
4
Mr Fattah purchase an Apple iPad 12.9-inch iPad Pro Wi-Fi + Cellular 256GB with Zerolution contract and registered with Maxis Postpaid 28 Tablet plan. How much quota allocation he get with Maxis Postpaid 28 Tablet plan?
10GB shareable quota only
5GB shareable quota only
10GB non-shareable quota only
30GB shareable quota only
Ms Nayli is currently on Maxis Postpaid 188 with 4 Share Lines. She is interested to sign up with RM1 device offer with new shareline. However, she already maximised her Share Line quota. How can she proceed?
She have to upgrade 1 of her existing Share Line to become Principal and then proceed to sign up for NEW Share Line to take up RM1 device offer.
She can proceed to sign up for the offer although she already maximised her Share Line quota.
She need to port out all her existing Share Lines.
She is not allowed to take this offer.
Madam ZZ signed up for Zerolution360 and has completed her 24 months contract. She decided to keep the phone since her phone still in good condition. Is this allowed?
She can continue paying for the monthly installment until Month 30 and she can own the phone with no additional charges.
She no need to pay device non-return charge if she decided to own the device.
She need to request to exceptional approval from Maxis if she wants to own the device.
She cannot own the phone and need to return the phone to Maxis in good condition.
We are collecting Device Advance Payment for Zerolution/Zerolution360 from customers based on eligibility check at point of purchase as a token of their commitment when they make a decision to take up a Device Contract from Maxis, that they are committing to be with Maxis for a specific period of time. We will collect the amount as a bill payment and it should offset with ______ bills.
12 months
upcoming
6 months
10 months
Purchase of device under Normal Device Contract or Zerolution is subjected to Credit Check which is COMPULSORY for ALL CUSTOMERS. If customer meet the criteria at the point of purchase, Device Advance Payment can be waived.
True
False
