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WorksheetsQuiz For BM's
Total questions: 20
Worksheet time: 10mins
What all do you think comes under Body language?
Eye Contact
Wearing Uniform
Cleaned Shaved
None of the Above
What do you think is most important in the process of Selling?
Need Identification
Closing
Objection Handling
All of the Above
How do you think we can judge customers requirement?
By Cross Questioning
Let the customer tell by himself
By Probing
All of the above
What Will you do when a Objection arises?
Show off your knowledge
Interrupt the customer
Explain only Pros of the product
None of the above
What do you mean by USP in products?
Universal Serial Port
Universal Sales Point
Unique Selling Proposition
Unique Serial Passcode
Which process of communicaton do we use the most?
Writing
Listening
Reading
Speaking
Identify which is Open-ended Question?
Will this be your first LED?
Are you feeling tired?
Isn't it a nice day?
What you will be doing with this?
Cross Selling Means?
Selling Additional Products to Existing Customers
Selling to Blue Cross Members
Selling to Team Members
Selling Products to a Customer
Value-Added Services Means?
Giving Full Value For Money
Better Value For Higher Price
Costlier Service
Additional Service
What should you do when a customer walks in the store?
Ignore them, They are just regular people like you
Greet them and ask if you can help them, In a polite way
Send them out, you don't want them in the store
Leave them to do their business; but smile and greet them in a polite way
How should you treat other employees around you?
Ignore them and don't bother to become friends
Treat them with respect and kindness
Share nasty looks at them and envy them
Become friends and keep in touch
How do you motivate the team?
You tell them to achive traget or leave the job.
Appreciate them on Acheivement & motivating them for doing better.
Trageting them personally and warning them.
All of the Above
How do you Increase the Footfalls?
By Suggesting the management with new ideas.
Following up with old customers for new offers and offering better customer service for repeated Sales.
By doing activities near by crowded area's like apartment/Companies/Theaters etc.
All the above
How do you Increase the Sales of the Store?
By Conducting training on Category which degrowing.
Re - Look into your sales strategy
Sharing the new ideas to management to improve the store Sales
All the above
What is the resolution of UHD & Full HD?
3840*2160 & 1920*1080
2840*3160 & 1980*1080
3860*2160 & 720*1080
None of the above
RO + UV water purifier is suitable for which water condition?
Municipal Water/ Corporation Water/ Kaveri Water
Borewell
Mixed Water
All the above
Which of the following is an example of an output device of a computer
Scanner
Mouse
Printer
Key Board
How will you deal with a Upset Customer?
Begin with a positive attitude
Let the Customer Vent
Demonstrate that you understand him
All of the Above
What are the most common ways we communicate?
Spoken Words
Visual Image
Body Language
All of the Above
The Benefits of Good Customer Service In a Retail Stores Are?
Controlling Customer Base Shrinkage
Word Of Mouth Advertising
Return Visits By The Customers
All of the Above
