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WorksheetsFRONT OFFICE MIX QUIZ
Total questions: 20
Worksheet time: 10mins
_____________ is a travel website that specializes in the sale of travel products to consumers.
PMS
GDS
OTA
CRS
Final stages of guest cycle includes
Check out and settlement
Feedback form
Currency exchange
All of the above
A guest folio records the
registration details of the guest
transactions of the guest
in house details of the guest
none of the above
_____________ in hotel includes all restaurants, bars, discotheque, night club, health center, etc from where hotels sales its products and services other than accommodation.
PMS
POS
CRS
All of the above
_____________is an online marketplace that connects people who want to rent out their homes with people who are looking for accommodations in that locale.
Make my trip
Trivago
Expedia
Airbnb
An option of guest check-out in which there is a provision for a guest to check-out from hotel by accessing either a terminal located in the lobby or an in-room system.
Self check out
Digital check out
Express check out
None of the above
This module provides an integrated system for managing the hotel's financial and statistical information.
Back office module
Cashiers module
Set up module
Both a and b
Who gives a valid licence to the Hotel to deal with the foreign exchange in India?
Ministry of Tourism of India
Reserve Bank of India
Federation of hotel & restaurant association of India
Hotel & Restaurant Approval & Classification Committee
Customers request extreme personalisation, unique experiences, and so on. This could very well lead to the death of the travel agent and the rise of the _____________
Independent traveler
Economy
Hotel revenue
All of the above
A guest may elect to use more than one settlement method to bring the folio balance to zero. It is known as
Direct billing transfer
City ledger
Combined settlement method
All of the above
IDS stands for
Intellect Data System
Internal Data System
Integrated Data System
International Data System
It describes all charges and payments of non-guests.
Guest accounts
Company accounts
City ledger accounts
None of the above
In the following statement “Older generations think about hotels and car rentals. Younger generations think about Airbnb and Uber.”
generation X is older generation.
generation Z is younger generation.
generation Y is younger generation.
both a and b
The sheet in which the activities of a bell boy are mentioned is known as
Bell desk hot line sheet
Lobby control sheet
Bell captain sheet
Both b and c
Fortune is a product of
PMS
ITC
IDS
Shawman
Which folio is maintained for the account assigned to more than one person or guest room; usually reserved for groups?
Guest folio
Non guest folio
Split folio
Master folio
As per a recent study conducted by YouGov, which of the following statements is correct
a) 63% customers would prefer to contact a brand via an online chatbot platform
b) Chatbots will have human-level language ability by the year 2029
c) 64% millennials would like to visit a hotel with augmented & virtual reality technology
d) 31% would book a hotel or hotel facility after experiencing AR & VR.
only a
both b and c
a,b,c,d
None of the above
It is a facility given to the guests who wishes to speed up their check out process.
Self check out
Express check out
Late check out
Digital check out
Hilton International uses which of the following PMS?
Amadeus
Shawman
Fidelio
Opera
This is a voucher which is filled when a guest settles his charges with the local currency.
Paid out voucher
Currency exchange voucher
Cash receipt voucher
Allowance voucher
