WorksheetsElectronic Communication Etiquettes
Total questions: 12
Worksheet time: 22mins
Which Telephone Etiquette Tips are not mentioned in the article?
Use the right language
Show honesty
Break the ice
Ask "who you are?"
Cellphone etiquette: When you attend a meeting or share a meal this someone, what you would do?
(a)
Should you chat with a person on cellphone while your interview is ongoing?
Select all that apply: Which elements are essential for all emails?
Subject
Greeting
Body
Closing
Signature
How many words should be in your subject line?
1-5
5-10
10-15
15-20
Based on the article, Which answer is not listed in the etiquette rules for office communication?
Keep the conversation short
Always start with a greet or seek permission
Remember your chats are not private
Send the ideas of a project immediately
Fax Etiquette: If you are sending information of a personal nature, what you would do?
Speakerphone etiquette: What are 3 must-know tips?
Be Nice
Be transparent
Minimize distraction
Use the right system
Use your own phone
Voicemail Etiquette(UOM): Which tip is not mentioned?
Update your personal greeting gradually
Include an alternate phone number
Check your voice mail message weekly
Carla works at an accounting office. Which of the following should she do before sending a work-related email?
Check that the names and addressed of the intended recipients are correct.
Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information.
Proofread and check for confidential information in the email and it's attachments.
All of the above.
Tomorrow Emma will participate in a video conference call. Prior to the call, she should do all of the following EXCEPT...
Practice using the equipment.
Find a chair with wheels so she can move around during the call.
Minimize the background noise.
Put away her mobile devices and other distractions.
When should text messages be used in the workplace?
To share large amount of information.
To share confidential information.
To share inappropriate jokes.
To share urgent information, provide a quick response, or ask a simple question.
