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WorksheetsHow to Handle Incidents
Total questions: 8
Worksheet time: 5mins
How do you approach a possible policy violation?
Be aggressive
Build Rapport
Introduce Yourself
Ignore it
Immediately call your RD
When you send in a report, you are....
Writing students up
Documenting the situation
When speaking with a student you are....
Explaining the situation/why you are there
Telling them their possible sanctions
Ignoring their questions about the Conduct process
Letting them know they may hear from Housing or Conduct to meet about the incident
What should you do following the incident?
Let the student come to you with questions
Follow-up and see how they are feeling
Continue to build rapport and support them
Avoid the resident
What is a good response to: "What's going to happen to me?"
"You'll have to speak with Conduct. You'll probably get a fine or community service, but they will let you know after your hearing."
"I can't say specifically, but you will hear from either Housing or Conduct in the next few days. They will go more in depth as to what to expect in their process."
What is a good response to: "I don't have my ID."
"Okay, do you have your driver's license?"
"Okay, that's fine. What's your name?"
"Can you pull up a social media profile?"
Ask someone else what their name is
What do you add in the IR?
Date and Time
What you were doing when the phone rang
The weather
Were students being compliant?
Has this happened previously?
What do you do if residents will not cooperate?
call RD
call MerPo
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