WorksheetsAMC Weekly Exam | July Week 04
Total questions: 8
Worksheet time: 38mins
Health-related complaints (E.g. health risk due to product usage, allergy-related, injury)
Medium Level | 1st Priority
Medium Level | 2nd Priority
High Level | 1st Priority
High Level | 2nd Priority
New type of factory complaints coming from NPIs (New Product Innovation) and/or existing products.
Medium | 1st Priority
Medium | 2nd Priority
Medium | 3rd Priority
Medium | 4th Priority
Consumer - Perception product complaints (E.g. ‘I don’t like the color of your new packaging’)
Medium | 1st Priority
Medium | 2nd Priority
Medium | 3rd Priority
Medium | 4th Priority
Legal-related non-manufacturing-related complaints, large-scale complaints, with media threat (eg. Complaint to DTI re promo, large scale counterfeit/fake reports, eCommerce concerns).
High Level | 1st Priority
High Level | 2nd Priority
High Level | 3rd Priority
High Level | 4th Priority
Non-product complaints that are neither media-threatening nor legal-related.
High Level | 1st Priority
High Level | 2nd Priority
High Level | 3rd Priority
High Level | 4th Priority
Is it TRUE that complaints classified as HIGH & MEDIUM (except for 3rd Priority) – should not be escalated to AMC via email?
TRUE
FALSE
Who are the affected products for the Case Code Reason “Missing Item or Code Date not working”?
Aside from the Physical Stores, what are the other platforms can our consumers order AMC products? (3pts)
