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WorksheetsOperations - HSC Business Studies
Total questions: 25
Worksheet time: 13mins
Which of the following is the best example of a customised service?
Online banking
Drive thru at a fast food restaurant
A haircut
Office cleaning
Which of the following is most likely to provide a standardised service?
Supermarket checkout operator
Dentist checking oral health
Law firm providing legal advice
Violin tuition service
Ryan is a call centre manager for Teltus Ltd, a large telecommunications company offering internet packages.
What would he need to be aware of in managing their staff when taking calling in relation to meeting the quality expectations of the customers calling?
Length of time before customer has their call answered.
Quality of the internet connection.
Price of internet packages
The tidiness of the office space.
Management of quality expectation would be of high importance for the operations manager of which kind of product?
Budget air travel
High speed internet service
Low price takeaway resturant
Plastic toy
Which of the follow combination of resources are considered to be transforming resources?
Materials and human resources
Facilities and human resources
Materials and customers
Information and customers
Which of the following could be classified as transformed resources?
Materials and human resources
Facilities and human resources
Materials and customers
Facilities and customers
If a business has a long lead time this means that:
They make a lot of the product
It takes a long time for the product to be made
It takes a short time for the product to be made
The can only make a small amount of the products.
The greater the variety there is within a business's product range the greater the...
variety needed in the transformation processes
profit the business will make
number of employees the factory will need
the standardisation of the the products will be.
If demand fluctuates throughout the year for the business's products, then the business will
need to keep production levels the same throughout the year
not have to try and improve its forecasting methods
need to have flexibility in its labour force
have to stop producing this product and change production to a more stable good.
Which example illustrates interdependence between operations and the finance key business function?
Operations supplies a product that satisfies the needs of the target market
Operations supplies a quality product that generates revenue from its sales
Human resources employs enough skilled employees within the wages budget
Research and development creates a prototype for a new product
Which management skill is most important when coordinating the key business functions with the operations function?
Communication skills
Interpersonal skills
High ethical standards
Flexibility and adaptability to change
What are the main components of CAD and CAM technology?
Computers and software
Information, technological knowledge and skill
Assembly lines and factories
Employees and employers
Which of the following influences exert the greatest pressure on businesses to act in a socially responsible manner?
Government
Society
External stakeholders
Shareholders
Which legislation forces businesses to provide safe working conditions in Australia?
Anti-Discrimination Act 1977 (NSW)
Workers Compensation Act 1987 (NSW)
Dangerous Goods (Road and Rail Transport) Act 2008 (NSW)
Work Health and Safety Act 2011 (Cth)
Which of the following is a financial reason why a business may implement socially responsible decisions?
Profitability
To attract and keep good staff
To increase sales
To reduce operations costs
Gantt charts and critical path analysis are both tools that can be used for which activity?
Rostering
Scheduling
Highlighting relationships between tasks
Task design
Why are scheduling tools used in operations?
To work out rosters for employees
To work out when products are sold
To create the most efficient production process
To plan production and control operations
What are outputs?
Final goods and services
What is created and supplied by the operations process
What is produced from combining raw materials
The individual components used in operations
Why are human resources classified as a transforming resource?
Because employees will improve their skills with training
Because employees will use their skills to add value to resources
Because employees are multiskilled
Because employees’ productivity and motivation will vary
Which inventory control system would minimise warehousing costs?
Bulk purchasing
Just-in-time
Just-for-now
Longest lead time
Which of the following best defines operations strategy?
How the business will employ its production capabilities to reach its strategic operations objectives
How a business makes goods and supplies services
How a business uses market research to produce goods that customers desire
The amount of capital or labour used to produce
Which business would use the FIFO system of inventory management?
A car dealership
An insurance business
An electronics retailer
A mining company
What is an advantage of large-scale operations?
Greater efficiency in production
Low costs for the supply of inputs
Higher average costs
Access to a larger global market
Which of the following are financial costs to a business of implementing change?
Retraining staff and redundancies
Personal inertia of employees
Inertia from managers
The cost of purchasing a supplier
Which of the following identifies disadvantages of outsourcing?
Access to specialist knowledge and expertise, which can be expensive
Shorter lead times, increased speed and quality of outputs
Loss of control over quality, reliability and even costs
A possibility that two businesses share the same supplier
