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Individual Quiz #5

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

This first step of BCP involves the reviewing of call objectives and plans to achieve these objectives. A check should be made on all preparations to ensure the readiness of all selling equipment, merchandising materials, call documents (collection invoices, credit/debit memos, etc.)

a)

Finalize Plans

b)

Review Plans

c)

Presentation

d)

Call Analysis

2.

This is when a general observation of the store’s outside appearance is made focusing on competition’s outdoor merchandising like posters and banners.

a)

Finalize Plans

b)

Enter Call

c)

Review Plans

d)

Presentation

3.

The overall objective of this step is to identify opportunities for distribution and volume.

a)

Store Check

b)

Presentation

c)

Preparation for the day

d)

Resale work

4.

No sale is complete until the goods are paid for.

a)

True

b)

False

c)

Maybe

d)

i don't know

5.

This step is the planned and orderly conveyance of information to your customer to make a sale. The preceding steps have confirmed your objectives – what you want the dealer to do. It is during this step that you ask him to do it in a manner calculated to secure his agreement – to buy – to display – to promote (resell).

a)

FInalize Plans

b)

Closing

c)

Presentation

d)

Enter Call

6.

A type of Closing Technique that you direct approach; handling the buyer the plan slip or sales order asking him to agree.

a)

Offer a Choice

b)

Ask for Order

c)

Open-Ended Question

d)

Silence

7.

A type of Closing Technique where you ask your buyer, "Do you want to use a display piece or would you rather case stack it?” – “Would you prefer the 75 cases of Ivory to arrive on Monday or Wednesday?”

a)

Offer a Choice

b)

Action Close

c)

Ask for Orde

d)

Open-Ended Question

8.

A type of Closing Technique that the question should not be answered by a simple “yes” or “no”; requires buyer to formulate his own answer.

a)

Action Close

b)

Open-Ended Question

c)

Ask for Order

d)

Offer a Choice

9.

This step is basically documenting the relevant transactions made such as Callsheets, DSR and Sales Order Form.

a)

Leave Call

b)

Presentation

c)

Records and Reports

d)

Finalize Plans

10.

This calls for your responsibility to help the dealer resell our brands. This involves following-up on a merchandising idea sold on the previous call. This may mean making space for a new brand sold on this call, improving the display of merchandise on hand, and correcting pricing. Thus, your effectivity and efficiency in this step will largely depend on how well you completed the store and bodega check.

a)

Resale Work

b)

Store Check

c)

Presentation

d)

Records and Reports

11.

Your objective should be at least five merchandising accomplishment on every call.

a)

True

b)

False

c)

Maybe

d)

I don't know

12.

As its term implies, this step involves the formal saying of good-bye to the dealer. Also, it calls for thanking the dealer and informing him of the date of your next call.

a)

Call Analysis

b)

Leave Call

c)

Closing

d)

Presentation

13.

This activity is simply analyzing the outcome of the recently concluded call. Reasons for success have to be determined. Conversely, reasons for failure whether in making a sale or accomplishing a merchandising objective should likewise be determined.

a)

Call Analysis

b)

Leave Call

c)

Review Plans

d)

Collection

14.

A type of Closing Technique that you suggest something you can do to get the order started.

a)

Ask for Order

b)

Open-Ended Question

c)

Action Close

d)

Offer a Choice

15.

Persuasive Selling helps you to improve your sales presentations making you both more effective as a Section Manager and also more professional.

a)

True

b)

False

c)

Maybe

d)

I don't know