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WorksheetsRTS Quiz 1 by Mr Alan (Unit 1 & 2)
Total questions: 20
Worksheet time: 21mins
There are THREE steps in welcoming customers - acknowledge customer, welcome customer and ______.
shake hand
put customer at ease
acknowledge greeting
none of the above
Which of the following statements are elements of a good greeting?
Make the greeting warm and sincere
Give them a sincere compliment
Avoid 'saying 'May I help you'
Take control
A salesperson dealing with his or her client has to be presentable in order to (a) his/her customer.
There are six factors to consider when it comes to creating good first impressions. Apart from appearance, etiquette and shaking hands, please tick the three remaining correct factors.
Eye contact
Perception
Personal space
Small talk
Posture
Which one of the following describes the definition of a want?
Goods or services that are readily available.
Goods or services that are affordable.
Goods or services that we wish for.
Goods or services that we must have to live.
Goods or services that we should avoid at all costs.
Based on Mr Alan's lessons, which one of the following is not a purpose of questioning?
Beginning the flow of information
Continuing and redirecting the flow of information
Checking for understanding
Communicate regular feedback
"How did you get to know our brand?" is an example of a _______ question.
open
closed
probing
leading
"I think navy blue suits you the best. Right?" This is an example of a ________ question.
open
closed
probing
leading
There are four factors which may influence buying behaviours.
1. Cultural factors
2. Social factors
3. Psychological factors
4. (a)
Tick all the non-verbal communication cues in identifying customer needs.
Smile
Hands
Posture
Position
Facial expressions
How many types of body posture did we mention in class?
1
2
3
4
According to the concept of proxemics, a personal zone is said to be about ___________ away from the person.
0.3 m
0.5 m
1.2 m
3.0 m
What is a typical price range of a basic printer that can print documents in black and white colours only?
$20 - $50
$100 - $120
$300 - $500
$500 - $1000
Roles and statuses are considered to be an example of a _______ factor.
cultural
personal
psychological
social
Tick the advantages of using open questions.
Unlimited number of possible questions
Fewer confusing answers
Quick
Free response
More likely to answer sensitive questions
Economic situation is considered to be example of a _______ factor.
psychological
personal
cultural
social
What is a typical price range of a small refrigerator?
$50 - $100
$500 - $1000
$5000 - $10 000
$50000 - $100 000
Needs are things that people _____________.
don't really care about
crave for
must have to live
expect to buy during mega sales
"Salespeople should be careful before making small talks as some customers do not appreciate small talk."
True
False
What is the name of the module which Mr Alan is teaching you?
Retail Sales
Retail & Online Selling
Social Media Marketing
Retail Operations & Services
