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WorksheetsBMNG5122: Operations Management
Total questions: 14
Worksheet time: 8mins
Name the 4 Advantages of operations management.
Reduce the costs.
Increase the revenue.
Reduce the amount of investment.
Enhance employee availability.
Provide the impetus for new innovation.
There are 6 main elements of customer/client needs, name 2.
Lower costs.
Higher cost.
Less adaptability.
Bad customer service.
Shorter lead time.
What is the outcome for an organisation producing a product right the first time?
Higher variability.
Longer lead time.
Higher quality.
What is the outcome for an organisation reacting to changes quickly?
Service.
Greater adaptability.
Lower quality.
The processing of information is one aspect of the transformation model.
True.
False.
Name the 4 distinctive characteristics of an operations-management model.
Volume of output.
Variety of output.
Variation of output.
Visibility of output.
Velocity of output.
There are no differences in the manner products and services are transformed.
True.
False.
The transformation process types for manufacturers and service providers are both based on the variety and volume of outputs.
True.
False.
What should businesses always develop as they aim to satisfy the needs of customers? A (a) Advantage.
Name the 3 interdependent components of products.
Concept (idea).
Serving consumers.
Package composition of products & services.
Process for creating the package.
What is the first stage in product design?
The screening process.
Preliminary design.
Concept generation.
There are 2 Work Study Techniques, what are they?
Method measurement.
Method Study.
Work Measurement.
Work integration.
Name the concept for the following statement:
"The difference between expected quality & perceived quality."
Quality.
Quality exposure.
Quantity gap.
Quality gap.
Pick the best definition for TQM (total quality management).
“A management philosophy, with the primary aim of satisfying needs & expectations of customers/clients by means of high-quality products/services.”
“A management philosophy, with the primary aim of satisfying needs & expectations of the business by means of high-quality service.”
