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WorksheetsCommunication Skills
Total questions: 51
Worksheet time: 26mins
The Latin word ‘Communicare’ means __________.
to take
to export
to impart
Messages arise in the mind of the _________.
sender
receiver
listener
Decoding is the process by which information is ____________.
sent to all
understood by the receiver
made into a concrete message.
Barriers _________.
enhance
obstruct
preserve
When a message is expressed using gestures or signs, it is _________ communication.
oral
verbal
non-verbal
In Writing skill, Coherence and ____________are very important.
cohesiveness
concreteness
confidence
_______ is a result of self-discipline, inner trust, and a decision to be relentlessly honest in all situations.
Exercise
Integrity
Work
Ethics are ________ guidelines that govern good behaviour.
Moral
Profit
Social
Ethical _______leads to problem in decision-making process.
Dilemmas
Companies
Invasion
Corporate ______ is where senior values ethical behaviour.
Violations
Culture
Social responsibility
A short notice is written by management about policy change is called ______.
Memorandum
Notice
Circular
A short summary is called _________.
Précis writing
Inquiry writing
Acknowledgement
For selling products _________ letter is useful.
Complaint
Credit
Sales
When a person formally acknowledges the receipt of something, it is known as an ___________ letter.
Circular
Request
Acknowledgement
The role of communication in _________ context culture is building relationships.
high
low
centralized
_________ is judging others groups according to customs of own group.
ethnocentrism
variables
context
The information is highly controlled in _______ context culture.
low
high
chronemics
Jumping to ________ should be avoided.
conclusions
people
culture
The word communication is derived from communis (Latin) which means:
Oral speech
Common
Community
Message
__________ is not one of the 7C's of communication:
Conciseness
Correctness
Clarity
Character
As a process of sharing thoughts and ideas, communication suffers mainly from:
both physical and non-physical barriers
gender differences
non-physical barriers
physical barriers
Listening, like speaking, reading, and writing, is:
a skill
a habit
a gift of nature
an art
A serious listener concentrates on:
other thoughts
the message
the speaker's physical appearance
the speaker's body language
A type of writing that is meant to define, inform or explain the author's subject to a reader.
Descriptive writing
Creative writing
Expository writing
Persuasive writing
___________ is pre-printed stationery with the organisations name, logo, address, and phone number.
Letterhead
Letter
Enclosure
Memo
The second page to a business letter should have a page heading that includes the following EXCEPT
Date
Address
Page Number
Reader's Name
When you know the reader's name (Shawn) but not the gender, which is an appropriate salutation?
Dear Hiring Manager:
Dear Mr. or Mrs. Shawn Cole:
To Whom It May Concern:
Dear Shawn Cole
___________ you help me?
May
Shall
Could
Will
______________ you live long!
Must
May
Should
Will
You ____________pay the bill because we have already paid it.
May not
Will not
need not
Shall not
I found __________ ten rupee note when I was walking down the street.
None
a
an
the
Moral principles and standards that guide the conduct of individuals and their behaviour is called as
Ethics
Integrity
Honesty
Moral
Any company representative who discloses information about corporate maltreatment or carelessness in the world is known as
Whistleblowing
Leaks
Rumour
Gossip
Consideration of Audience analysis and context of the communication event is called ________________.
Dialogical perspective
Human perspective
Political perspective
Situational perspective
What is one word substitution?
Just one word in place of group of words.
One word in place of one word
One word in place of a compound noun
One word in a place of verb
What is a homophone?
Word that sounds the same but spelt differently
Word that is spelt and pronounced the same
Word spelt differently
Word with a different meaning but same sound.
What is the meaning of a root word?
A word of another language
The base of a word
The derivative of a word
A different form of a word
_________ (be) to meet him tomorrow.
Will
Shall
Am
Been
He ________ (go) to see the Principal in a few moments?
is going
will go
shall go
went
He _________ (been) doing this work since morning.
have
has
was
had
By 2024 he ___________ (complete) his graduation
has been
will have
shall have
had been
She was studying when I __________ (disturb) her
had disturbed
disturbed
was disturbing
will be disturbing
When introducing ourselves, we should use:
only the surname
only our first name
both the first and surname
an art only our designation
In business, keep telephone calls very short because the other person may not be:
paying attention to you
noting down what you say
free to talk to you
Interested in talking to you
'Etiquette' is a French word which means a _________.
Pass
Ticket
Coupon
None of the above
Culture is defined as a set of ideas, customs, and social behaviour of particular people or society.
True
False
Not Given
None of the above
Culture is embedded in our:
gestures
beliefs
expressions
minds
The aim of cross-cultural communication training is to:
improve behaviour
create strong cultural ties
give social status
develop business etiquette
An effective strategy for note-taking includes _________ and __________ ?
Inefficient, systematic
Inefficient, unsystematic
Efficient, unsystematic
Efficient, systematic
In making notes __________ and ___________ are of upmost importance?
clarity, organisation
mistiness, organisation
mistiness, un-clarity
foggy, organisation
Proof-reading is also called as ____________ ?
blog writing
email writing
four-eyed method
digital content
