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FCC/CWC

Total questions: 10

Worksheet time: 8mins

Name
Class
Date
1.

CWC is a book by 08-31-21

a)

True

b)

False

2.

I booked a cruise on 05-02-21 and its set to sail on 12-05-21... I canceled today on 7-30-21. What is the last sail date I can apply my FCCs to.

a)

09-01-21

b)

09-31-22

c)

09-31-21

d)

12-31-22

3.

How long do I have to call in for Best Price Guarantee BPG

a)

24 hours

b)

36 hours

c)

48 hours

d)

1 week

4.

Who helps process Letter Of Credit LOC

a)

RSS

b)

RGEM

c)

Post

d)

RRS

5.

What does FCC stand for

a)

Future Cruise Certificate

b)

Final Cruise Charge

c)

Future Cruise Charge

d)

Final Cruise Certificate

6.

What is the two letter code you put in the AC field to apply real time FCCs

a)

GY

b)

FR

c)

OF

d)

VM

7.

FCCs can ONLY be applied to _ _ _ _ _ _

a)

Taxes and Fees

b)

Cruise Fare

c)

Cruise Fare, Taxes and Fees

8.

Who would you contact FIRST when you apply FCC and you get an error code

a)

RSS

b)

Post

c)

Coach/Team Lead

d)

ASC

9.

GSS (Global Sailing Suspension) FCCs were issued to guests for _ _ _ _ _

a)

100%

b)

125%

c)

120%

d)

50%

10.

Can a guest apply more than one FCC to one booking

a)

True

b)

False