Font size
WorksheetsVerification and Total View
Total questions: 11
Worksheet time: 7mins
What is the minimum verification needed for every call?
Basic (by getting Name and Number)
Medium
(getting student's reset password question or by asking for information on list A and B)
Advanced
(getting answer to LC's reset password question)
There is no minimum verification needed
What is the highest level of verification that a student can gain?
Basic
Medium
Advanced
Student's can not be verified
If a student calls in and is medium verified, can you provide them the learning coach's OLS username and password?
Yes
No
If a legal guardian, who is not the learning coach calls in, what information can we give them?
We can preform basic troubleshooting and provide basic information
We can not provide any information
We can provide account specific information
Can you find an account for a student in Totalview that has not been enrollment approved?
Yes
No
What information can NOT be found in Totalview?
KB articles
Learning Coaches Username and Password
Student's Username and Password
Hardware information
Can you see how many times a student or an LC has used their OLS account in Totalview?
Yes
No
True or False: You can log in to a student's OLS account using their Username and Password
True
False
What information can you find in the "Schools" tab in Totalview? (Select all that apply)
Enrollment Date
Enrollment Status
Course Information
Shipping Information
What information can be found in the "Hardware" section of Totalview? (select all that applies)
Hardware Serial Numbers
Hardware Eligibility
Teacher Contact Information
Student's ID
What does the shipping status "Pending Return" mean?
The student currently has the hardware in their possession
The hardware was returned
The hardware needs to be returned
