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WorksheetsFedEx Express Pickup
Total questions: 15
Worksheet time: 4mins
What button must you select within the 1Source Pickup screen when a customer wishes to change the ready or close time or number of packages for a pickup which was previously scheduled and not attempted for pickup yet?
Submit
Entry
Find Pick
Update
What should be entered in the “To Courier” field when scheduling an Express pickup for a hotel guest?
Hotel name
The guest’s name
Tracking #
Define a Regular/Daily pickup.
Picked up at a prearranged time
Picked up at a specific days
Picked up at a prearranged time on specific days
Check the situations you have the ability to update an Express On-Call pickup
To Courier
Supplies
Ready & Close time
Callers name
What are the situations which define a missed pickup?
Driver fails to pick up packages scheduled for pickup by close time
Driver picks up and scans the paperwork but does not pick up the actual packages
Customer believes driver missed the pickup
Picked up at a prearranged time on specific days
Customer placed package into drop box before scheduled pickup time and no scans posted
If Michael calls us at 1300 for an eta regarding his Express On-Call pickup which is scheduled for today and he has given us a close time of 1330, what should you advise the caller? How should you document the caller’s concerns?
Advise caller the driver will be there by 1330
Assure the caller the courier will be there before the close time
Update the To Courier field with: “CUST CLD 4 ETA”
Select the UPDATE button
All of the above
CIB stands for?
Customer in By
Cash in Bundle
Call in By
Caller in By
What is required in 1Source to schedule an Express pickup?
Phone Number
Full name
Site
Account Number
True or False. We accept CASH for scheduling an Express Pickup.
True
False
POP stands for?
Proof of Purchase
Proof of Packing
Proof of Pickup
1.What is the cutoff time on a Saturday in zip code of 60010?
1500
1400
1300
1700
2.How many Envelopes and Airbills can the driver bring with the pickup at the same time?
5 each of the supplies
5 of any 3 different supplies
3 supplies
2.How much access time is needed on Wednesday in zip code 30303?
1 hr
1.5 hrs
3 hrs
2 hrs
Used to schedule pickups at locations when the shipment is at a different address than that of the caller
Data Sync
CIB
On Call Pickup
Regular Pickup
What is NOT required to schedule an Express Pickup?
Site
Account Number
