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Individual Quiz #6

Total questions: 16

Worksheet time: 9mins

Name
Class
Date
1.

A step of BCP where you look over the Call Sheets to find out what you sold to him during the last call and you ensure completeness of forms.

a)

Finalize Plans

b)

Review Plans

c)

Presentation

d)

Call Analysis

2.

A Step of BCP where you get a general observation of the store's outside appearance (how are we vs. competition).

a)

Presentation

b)

Enter Call

c)

Finalize Plans

d)

Store Check

3.

A step of BCP where you conduct a thorough check of the 5Ps by Category vs Objectives and vs Competition.

a)

Store Check

b)

Presentation

c)

Finalize Plans

d)

Resale Work

4.

In store check, you document and identify at least 1 major 5Ps opportunity and plan to improve/address it by the next call.

a)

True

b)

False

c)

Maybe

d)

I don't know

5.

A step of BCP where you check compliance to good warehousing practices (product handling, stock levels, cleanliness).

a)

Store Check

b)

Presentation

c)

Warehouse Check

d)

Resale Work

6.

A step of BCP where you calculate suggested orders based on ICO, OOS and store/warehouse check opportunities.

a)

Review Plans

b)

Finalize Plans

c)

Records & Reports

d)

Presentation

7.

It is relevant to ensure outstanding AR are updated/collected before Presentation.

a)

True

b)

False

c)

Maybe

d)

I don't know

8.

A step of BCP where you ensure all results are properly documented, the DSR should be completed after every call.

a)

Finalize Plans

b)

Records and Reports

c)

Presentation

d)

Resale Work

9.

A stepf of BCP where you align merchandiser ans store personnel concerned on the merchandising agreements on the 5Ps.

a)

Resale Work

b)

Enter Call

c)

Store Check

d)

Call Analysis

10.

Refer to the acoomplished Daily Activity Report and review results vs Objectives.

a)

Call Analysis

b)

Leave Call

c)

Closing

d)

Records and Reports

11.

A step of Persuasive Selling Format where you discuss account or market conditions, needs, limitations, and opportunities considering all conditions related to the idea to be presented and select the one or two most relevant.

a)

State the Idea

b)

Summary of the Situation

c)

Explain how it works

d)

Reinforce Key Benefits

12.

The purpose of this PSF step is to tell the buyer clearly and concisely what action you recommend. It should be an invitation to action in terms of letting the buyer know that you are there to sell him something.

a)

Summary of the Situation

b)

State the Idea

c)

Explain how it works

d)

Suggest an easy next step

13.

The purpose of this PSF step is to explain an idea in depth. You should relate to the needs or opportunities as outlined in the Summary of the Situation.

a)

Explain how it works

b)

Suggest an easy next step

c)

Reinforce Key Benefits

d)

State the Idea

14.

The purpose of this PSF step is to remind the customer that, by agreeing to the idea, his operation will realize clear-cut benefits. As in the other steps, the benefits must relate to the need or opportunity described in the Summary of the Situation.

a)

Explain how it works

b)

Suggest an easy next step

c)

Reinforce Key Benefits

d)

Summary of the Situation

15.

The purpose of this PSF step is to close the sale.

a)

Suggest an easy next step

b)

Summary of the Situation

c)

Reinforce Key Benefits

d)

State the Idea

16.

It is a presentation relating to your ideas or proposals, presented in an organized and methodical manner, and which will lead to the desired account action.

(a)