Your accomplishments, outcomes and impact relative to goals, guided by the Approach for your role.

(a)  

The impact that comes from contributing to the success of other.

(a)  

This connect each of us as we strive to inspire and nurture the human spirit, one person, one cup, one neighborhood at a time.

(a)  

Built into each (a)   are expectations related to how we work together and impact each of us can have by helping others succeed.

Designed to organize the work.

(a)  

Designed to Reveal Gaps and Reduce Effort

(a)  

Designed to build capability.

(a)  

Designed to catalog information.

(a)  

Work Method of Barista

(a)  

Work Method of Shift Supervisor

(a)  

Work Method of Store Manager

(a)  

Work Method of District Manager

(a)  

The path by which customers choose to visit our stores.

(a)  

The consistent way of working safely and effectively to produce high-quality products and create the Starbucks Experience.

(a)  

Establishes the business rhythm for the year, defining key periods and establishing meeting cadence that enables effective flow of information all year long

(a)  

The information SM need to prepare their stores and teams for success in the coming period, posted to Sharepoint five weeks prior launch.

(a)  

Supports planning conversations between SMs and DMs during the planning period with the company-level initiatives and space for locally-relevant tooics

(a)  

Used by Partners at all levels to identify what success looks like within a specific period.

(a)  

Information and planning details related to company and local priorities that support planning for shoulder-to-shoulder and preparation work

(a)  

A place to capture the DM’s next steps in order to support SM activity

(a)  

Information on updates, alerts and changes to programs

(a)  

The way we share progress, generate excitement and support conversations related to priorities and products for the upcoming period.

(a)  

Helps baristas with beverage standards and instructions on preparing beverages

(a)  

A reference for up-to-date information to support barista and shift food activities.

(a)  

Used to connect, build skill and learn about upcoming programs and products

(a)  

A place to record progress with readiness for the coming period and awareness of each week’s updates to ensure partners are prepared with the information they need.

(a)  

An operational tool that help baristas perform a task more effectively

(a)  

Used by Partners at each level to assess and improve the customer experience

(a)  

Used by Partners at each level to identify what success looks like by role for a system change or new initiative

(a)  

Used to audit and document things that must be validated and to Coach when gaps are present

(a)  

Used each period to identify gaps and to document legal and regulatory compliance

(a)  

Used to discover how SM will leverage all dimensions of SM Approach to seize the big opportunity

(a)  

Used as an extension of the Field Guide to generate insights related to the SMs plans

(a)  

Used when core operations are strong and there is an opportunity gaps to seize

(a)  

Used to understand the Role-based expectations within each role and enable their team to bring their plans to life

(a)  

Used to communicate their plan for inventory organization

(a)  

Used to translate plans associated with their approach into daily actions to be taken by the team

(a)  

Used to identify trends and diagnose either skills or frequency gaps

(a)  

Used to generate baseline plan for deployment to communicate to their team

(a)  

Used to maintain organization within the store throughout their shift and in preparing to receive deliveries

(a)  

Used daily by SS when preparing to start and transition work

(a)  

Used to document standard gaps within a station

(a)  

Used as a baseline plan for deployment

(a)  

Used to determine if the team is on track with tasks so they can flex the play if needed

(a)  

Used to know which tasks to complete next in anticipation of future customers

(a)  

Used to know which tasks to complete next as part of the Customer Support Cycle

(a)  

Used by Baristas to understand their part in the day’s plan to serve our customers

(a)  

Used by SS to ensure frequently visited customer areas are maintained as clean, safe and ready

(a)  

Used by SS to ensure that the plan for weekly, monthly and quarterly tasks is completed.

(a)  

Used by SS to communicate the day’s plan to work together as a team

(a)  

Used to prepare for work and ensure breaks and other actions happen on time

(a)  

Used by Barista to understand who they’ll be working with and when breaks are scheduled.

(a)  

Is a relentless passion for learning and craft. It is respect for the coffee journey and an unwavering commitment to quality at every step.

(a)  

Is a pioneering way of thinking and acting - which recognizes value in breakthrough thinking and the importance of creative solutioning

(a)  

Is the compelling desire to live in the service of those around you through awareness, empathy and action

(a)  

Is the desire to focus on continuously improving the foundational behaviors and functional standards that shape our business and elevate our brand.

(a)  

The ability to care to notice

(a)  

The emotional connection and understanding

(a)  

See it. Own it. Do it.

(a)  

Is scheduled in the weeks leading up to a promotional launch which is a consistent way for DM and SM to collaboratively review store operations and business practice.

(a)  

Under this PPV agenda are Store Walk thru, Discussing Store Performance and Performance and Development

(a)  

A part of the PPV agenda wherein an audit of things that must be documented for legal, regulatory or contractual purposes

(a)  

Part of the PPV agenda wherein plans for the promotional launch were discussed

(a)  

Is used to create a holistic plan to take advantage of the business opportunity - also known as opportunity gap.

(a)  

Is intended to focus the discussion on the plan for the upcoming period

(a)  

Provides partner with the role specific expectations, approach and core tools that will set them up for success

(a)  

Is the way we teach partners new and complex skills such as routines

(a)  

Here we put the learner at ease, assess prior knowledge and explain what will be taught

(a)  

Here the learner demonstrate working in the routine while explaining the major steps, key points and reasons why

(a)  

Here we ask the learner to demonstrate the routine while saying the major steps, key points and reasons why

(a)  

Here we continue to check in and provide recognition and coaching

(a)  

Is the source of record for our work methods, tools, training and any additional information a partner need to move to advising in their role.

(a)  

Identify the Development Path. This is new to me

(a)  

Identify the Development Path. I can help others with this

(a)  

Identify the Development Path. I’ve got this

(a)  

Using this helps generate insights

(a)  

When Learner is Learning, Leader is (a)   new skills

When Learner is owning, Leader is (a)   behaviors

When Learner is Advising, Leader is (a)   growth

Helps us break down any change into its key elements.

(a)  

This serves as a diagnostic tool when working through change with your team.

(a)  

Lacking Vision on the change equation leads to

(a)  

Lacking Resources on the change equation leads to

(a)  

Lacking support on the change equation leads to

(a)  

Lacking Benefits on the change equation leads to

(a)  

Lacking skills on the change equation leads to

(a)  

When all elements of the change equation are present, this result to a…

(a)  

A learner is (a)   when a leader is contextualizing and galvanizing the partner to action