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Worksheets

English for tourism and hospitality

Total questions: 30

Worksheet time: 20mins

Name
Class
Date
1.

person in charge of cleaning the rooms of a hotel.

a)

ordinance

b)

waiter

c)

maintenance

d)

Housekeeper

2.

action taken by the guest before arriving at the hotel.

a)

room

b)

tip

c)

reservation

d)

laundry

3.

Where to you sign in at the hotel ?

a)

recipe

b)

prescription

c)

reception

d)

restriction

4.

What's 'shuttle service'?

a)

transportation from the airport

b)

local bus

c)

long distance bus

d)

underground

5.

Full board includes

a)

accommodation and brekfast

b)

accommodation, breakfast and lunch

c)

accommodation, breakfast, lunch and dinner

d)

accommodation, all meals and drinks

6.

the person who parks the cars in a hotel is......

a)

the doorman

b)

the valet

c)

the concierge

d)

the front desk clerk

7.
What do you see?
a)
hand towel, duvet, conditioner, lobby
b)
face cloth, blanket, hand lotion, bar
c)
hand towel, bar, hand lotion, blanket
d)
lobby, shampoo, sheet, bath towel
8.

a staff member who helps guests with their luggage

a)

bellboy

b)

carhop

c)

front desk clerk

d)

vallet

9.

delivery of food or other services requested by guests

a)

food service

b)

room service

c)

in room food

d)

food delivery

10.

a device on wheels that guests can push their luggage on

a)

luggage cart

b)

rolling cart

c)

baggage holder

d)

bellboy

11.

what's this job?

a)

a chambermaid

b)

a waitress

c)

a room attendant

d)

a housekeeper

12.
Room Rate
a)
a female domestic servant
b)
a roadside hotel that is designed primarily for motorist
c)
the caretaker of an apartment home or small hotel
d)
the rate charged for a hotel room
13.

Booking confirmation

a)
b)
c)
d)
14.

a)

Single room

b)

Double room

c)

Twin room

d)

Reception desk

15.

We are ______ and have no vacancies for the upcoming weekend.

a)

Fully booked

b)

free

c)

have a sale

d)

Booking confirmation

16.

When Sam arrived at the hotel, the receptionist greeted him and _____

a)

checked him out

b)

checked him in

c)

reserve him

d)

rejected him

17.
a)
bell service
b)
shoeshine service
c)
room service
d)
laundry service
18.
a)
a single room
b)
exercise center
c)
pool
d)
sauna
19.

Hotel division:


Which area is located Back of the house?

a)

Front office

b)

Maintenance room

c)

Swimming pool shelter

d)

Bar

20.

Type of Hotel:


Hotel offering high services quality with entertainment and activities for all type of guest is?

a)

Casino hotel

b)

Airport hotel

c)

Resort

d)

Luxury hotel

21.

This type of hotels have large public areas and banquet facilities, a business centre, travel desk, airport shuttle, and many other amenities. These hotels also have a minimum of 300 rooms and 1,800 square meters of meeting space.

a)

Convention Hotels

b)

Suburban Hotels

c)

Condotels

d)

Freeway and Interstate Hotels and Motels

22.

This type of room is a:

a)

TWIN ROOM

b)

DOUBLE ROOM

c)

SINGLE ROOM

d)

A SUITE

23.

The following are types of room EXCEPT

a)

Deluxe

b)

Suite

c)

Superior

d)

Standard

e)

Foyer

24.

what kind of room ?

a)

standard

b)

deluxe

c)

superior

d)

interconnected

25.

A guests who has not made an advance hotel booking is a(n) ____________ .

a)

unexpected arrival

b)

surprise guest

c)

late arrival

d)

walk-in

26.

Tick all of the members of hotel staff who clean hotel rooms.

a)

chambermaid

b)

housekeeper

c)

housemaid

d)

cleaner

27.

When Housekeeping staff go into rooms and turn the bedspread down, and usually leave a piece of candy or chocolate, this is called

a)

valet service

b)

concierge

c)

luxury servie

d)

turndown service

28.

Hotel employees ,who assist guests by giving directions, making reservations, arranging tours, or anything else a guest may request, are called

a)

valet

b)

turndown service

c)

front desk receptionist

d)

concierge

29.

Public area supervisor has the duty of ..............

a)

managing each floor

b)

cleanliness of lobby and general area

c)

cleaning and maintaining guest rooms

30.

What is this?

a)

Shower

b)

Bath

c)

Bath robe

d)

Shower cap