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WorksheetsEnglish for tourism and hospitality
Total questions: 30
Worksheet time: 20mins
person in charge of cleaning the rooms of a hotel.
ordinance
waiter
maintenance
Housekeeper
action taken by the guest before arriving at the hotel.
room
tip
reservation
laundry
Where to you sign in at the hotel ?
recipe
prescription
reception
restriction
What's 'shuttle service'?
transportation from the airport
local bus
long distance bus
underground
Full board includes
accommodation and brekfast
accommodation, breakfast and lunch
accommodation, breakfast, lunch and dinner
accommodation, all meals and drinks
the person who parks the cars in a hotel is......
the doorman
the valet
the concierge
the front desk clerk
a staff member who helps guests with their luggage
bellboy
carhop
front desk clerk
vallet
delivery of food or other services requested by guests
food service
room service
in room food
food delivery
a device on wheels that guests can push their luggage on
luggage cart
rolling cart
baggage holder
bellboy
what's this job?
a chambermaid
a waitress
a room attendant
a housekeeper
Booking confirmation
Single room
Double room
Twin room
Reception desk
We are ______ and have no vacancies for the upcoming weekend.
Fully booked
free
have a sale
Booking confirmation
When Sam arrived at the hotel, the receptionist greeted him and _____
checked him out
checked him in
reserve him
rejected him
Hotel division:
Which area is located Back of the house?
Front office
Maintenance room
Swimming pool shelter
Bar
Type of Hotel:
Hotel offering high services quality with entertainment and activities for all type of guest is?
Casino hotel
Airport hotel
Resort
Luxury hotel
This type of hotels have large public areas and banquet facilities, a business centre, travel desk, airport shuttle, and many other amenities. These hotels also have a minimum of 300 rooms and 1,800 square meters of meeting space.
Convention Hotels
Suburban Hotels
Condotels
Freeway and Interstate Hotels and Motels
This type of room is a:
TWIN ROOM
DOUBLE ROOM
SINGLE ROOM
A SUITE
The following are types of room EXCEPT
Deluxe
Suite
Superior
Standard
Foyer
what kind of room ?
standard
deluxe
superior
interconnected
A guests who has not made an advance hotel booking is a(n) ____________ .
unexpected arrival
surprise guest
late arrival
walk-in
Tick all of the members of hotel staff who clean hotel rooms.
chambermaid
housekeeper
housemaid
cleaner
When Housekeeping staff go into rooms and turn the bedspread down, and usually leave a piece of candy or chocolate, this is called
valet service
concierge
luxury servie
turndown service
Hotel employees ,who assist guests by giving directions, making reservations, arranging tours, or anything else a guest may request, are called
valet
turndown service
front desk receptionist
concierge
Public area supervisor has the duty of ..............
managing each floor
cleanliness of lobby and general area
cleaning and maintaining guest rooms
What is this?
Shower
Bath
Bath robe
Shower cap
