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WorksheetsSMA
Total questions: 45
Worksheet time: 23mins
Is aware of and planning for future staffing needs
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Has a consistent plan for attracting, sourcing and hiring partners who demonstrate a passion for service and live our Mission and Values
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Competes the on boarding process to ensure new partners have a smooth start at Starbucks
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Schedules and builds plus to meet the needs of their customers, partners and shareholders
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Sets Partners up for success by thoughtfully scheduling training time to minimize disruption to the customer experience
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Ensures training is consistently planned, communicated, completed and documented.
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Ensures the store has the appropriate number of barista trainers to support new partner training
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Tailors training plans to new partners backgrounds and learning styles
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Is aware of new partners knowledge and skill gaps and can articulate a plan for continues areas of focus
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Leverages PPK Tools and training to ensure partners are prepared prior to the start of each period
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Establishes and maintains store organization using pars, schematics and 5S
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
establishes and maintains inventory flow using point-of-use, front stock, back stock and signals for replenishment
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
ensures inventory availability and delivery readiness
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Establishes a weekly food plan to meet customer’s needs and minimize waste
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
ensure the store is set and maintained to Siren’s Eye expectations and adjusted appropriately to store-specific needs
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Ensures Customer Support, Duty a roster Notebook, clean plans, station assessment are used consistently to keep the store clean, safe and ready for customers
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Shares key information on the Daily Plan so shift leaders can run effective shifts that enable the Starbucks Experience
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Validates and reconciles cash and time logs for accuracy and coaching opportunities
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Completes store operations assessment to validate compliance with legal and regulatory guidelines
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Takes appropriate action based on the PPK and weekly communications
Staffing & Scheduling
Teaching & Training
Sales & Inventory
Ops Standards & Continuous Improvement
Uses plan create the experience check and adjust pattern to create plans to enhance the Starbucks Experience in the store
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
has calendar that reflects all dimensions of SM Approach
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Makes disciplined use of the four planning steps and leverages the SM Weekly Planning Guide to keep their plans updated
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Captures store specific information and uses it to inform their plans
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Uses the PPV Discussion Guide to prepare for planning conversations with their DMs
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Communicates their plans/approach with their team effectively and transparently
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Elevates the Starbucks Experience by observing interactions, providing feedback and coaching to reinforce or redirect
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Uses the discovery questions as a framework to support coaching for performance in the moment
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Considers a partner’s place on the LOA development path when assessing partner performance
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Assigned operations activities to shift supervisors based on individual readiness balanced with the needs of the business
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Conducts meaningful development conversations and actively supports partner development plans
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Understands how partners are embracing change in order to to identify the right support as they accept and move through the change
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Role model personal growth through self-awareness and reflection
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
when necessary documents performance conversations using a corrective action
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
models the behaviors that create the Starbucks experience for customer and partners
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Uses first sip conversations to welcome new partners to Starbucks and set them up for success
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Leverages communication and personal stories to contextualize changes and galvanize the team around next steps
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Actively encourages partners to explore their coffee and craft ambitions
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
ensure partner recognition programs are available and in-use at the store
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Ensure that the store embraces practices that embody our mission and values (recycling, donations, community partnerships)
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Creates opportunities to engage in two-way dialogue with their team and District peers
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Regularly uses a business analysis cycle to assess the business, identify trends and guide activity that enhances the customer experience and improves results in the store
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Identify gaps and capture next steps using their Sm Weekly planning guide or a BOB
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Views problems as improvements in waiting
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
Identified obstacles to creating the Starbucks Experience and actively works to remove them
Prioritizing and Planning
Coaching for Performance and Development
Culture and Effective Communication
Business Analysis and Problem Solving
