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WorksheetsBPO Part 1
Total questions: 12
Worksheet time: 4mins
Countries where Travelperk is a licensed travel agency so far. (Select all that apply)
Germany
United States
United Kingdom
Spain
Travelperk offers a 5☆ service to our clients.
True
False
Which of the following are possible client roles on Travelperk? (Select all that apply)
Booker
Traveller
Manager
Admin
The following are required to create a booking for a client:
Invoice Profile
Travelperk Account
Company Email Address
Company Phone Number
What are the types of user approval policies? (Select all that apply)
All trips should be approved
No budget policy set for approval
Out of policy trips should be approved
No approval needed for this user
Where can you view the client's role and approval settings? (Select all that apply)
Travelperk App/Platform
Zendesk
Traveldesk
Okta
Our main communication tool to clients, providers, and/or suppliers
Slack
Traveldesk
Zendesk
Travelperk App/Platform
The SLA for Premium clients is 4h.
True
False
It is a series of standard responses that we have stored and use whenever we need to perform the task.
Contact Reason
Macro
Action Done
Elvis
I have to submit public replies as 'open'.
True
False
At the end of our shift, we should always add the OOO tag to all our tickets.
True
False
We can determine the client's travel policy based on the traffic light-like strip on Zendesk.
True
False
