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Worksheets

Processing Mail

Total questions: 10

Worksheet time: 8mins

Name
Class
Date
1.

Workers are asked to process the mail before giving it to their supervisors or coworkers.

a)

True

b)

False

2.

If you mistakenly open a letter, write on it “urgent” and add your initial.

a)

True

b)

False

3.

Document the receipt of mail except for special postal services or private mail services.

a)

True

b)

False

4.

You need to maintain a mail register when handling mail for your supervisor.

a)

True

b)

False

5.

Businesses often use standard mail to advertise products to consumers.

a)

True

b)

False

6.

The activity of placing a mail to the appropriate person or department is known as

a)

separating mail.

b)

routing mail.

c)

sorting mail.

d)

distributing mail.

7.

The following is a feature of word processing programs that allows you to insert addresses from a list to create personalized items.

a)

Desktop publishing

b)

Mark entry

c)

Mail merge

d)

Format painter

8.

The following are the reasons why an OCR may be unable to read an address on an envelope that may slow down the delivery of the mail EXCEPT

a)

the address is typewritten.

b)

the address is not printed in the proper format.

c)

the address is not within the OCR reading area.

d)

the complete address is not visible through a window envelope.

9.

Courier service is often used when

a)

extra fee is charged on weekends.

b)

a payment collection by the sender for the item sent.

c)

a guaranteed delivery time is required.

d)

each item must weigh less than one ounce.

10.

Which of the following are NOT the guidelines when preparing the packages for mailing?

a)

Select a box that is strong enough to protect the contents.

b)

Use wrapping papers and masking tapes for shipping.

c)

Put the delivery and return addresses on one side only.

d)

Leave space for cushioning inside the carton.