Required information to obtain from customer?

If a customer is already in our system, their phone number should be recognized when they call in.

Account name is a required field in Salesforce. What Account name does our Consumer Connection Team use?

We can ship to a PO box?

When adding a shipping address, if the customer has an apartment/suite number, how is it entered?

Which of the following would be required to place a warranty/goodwill order for a customer?

Grohe's warranty starts from the date the product was installed.

Assets can be part numbers instead of model numbers.

You must associate an asset to a case before placing a warranty/goodwill order.

When associating an asset, the following are required.

You must associate an asset when placing a credit card order.

From within a case, which tab would you use to send an email to a customer?

When emailing from within an existing case that you did NOT create, assigning yourself as the case owner is required?

Grohe Consumer Connection uses which of the following account types for consumer orders.

When entering a warranty/goodwill order in Salesforce, you would need to follow which flow?

After running the order simulator, if you encounter an order amount approval error, submit the order for approval?

You can expedite an order from within Salesforce?

A customer can send an email directly to SF_CaseManagement@lixilamericas.com?

You should respond to your Salesforce emails/close your cases within what timeframe?