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Business Correspondence

Total questions: 10

Worksheet time: 13mins

Name
Class
Date
1.

How are you feeling today?

a)

Ok lah

b)

I feel fine!

c)

I don’t know man

d)

It is what it is

2.

What is your understanding on business correspondences?

a)

Communication in the business context

b)

Communication between peers in the office

c)

Interaction between people

d)

Connection between people in and out of the office

3.

A (a)   is a document that is sent within an organization with the purposes of SWIFT and QUICK communication.

4.

A structured document that was used as the main form of communication years ago. It is formal and sent to external companies for various reasons such as: request for something, informing another company and is usually printed.

a)

Letter

b)

Email

c)

Memorandum

d)

Minutes

5.

In your opinion, what is the benefit of having GOOD telephone skills and etiquette when dealing with customers?

4 lines
6.

Is a cover letter necessary in your application for jobs?

a)

Yes

b)

No

c)

It depends

d)

What is a cover letter?

7.

What should you do after getting the call to attend an interview?

a)

Panic!

b)

Mother call the restaurant! I got the job!

c)

write down the time and place of the interview

d)

Start practicing right away!

8.

There is only ONE right CV/Resume format!

a)

That is absolutely correct!

b)

Everyone should have only ONE template for a CV/Resume

c)

There is NO ONE correct CV/Resume bah.

d)

Wait… CV is Resume kah?

9.

Why is smiling a recommended thing to do during attending an interview?

a)

It shows professionalism and confidence

b)

It shows confidence and uniqueness

c)

Smiling makes you comfortable in the long run

d)

Smiling is charity

10.

What have you learned during the 2 weeks of Business Correspondences? (Not necessarily about business correspondences)

4 lines