WorksheetsHospitality and Tourism Career Cluster Test
Total questions: 22
Worksheet time: 6hrs 30mins
Which of the following pathways includes careers in areas like hotels, resorts, and bed and breakfast?
a. Lodging
b. Recreation, Amusements, and Attractions
c. Restaurants and Food/Beverage Services
d. Travel and Tourism
In 2016, Travelers spent $ 2.7 thousand a day in the United States.
a. True
b. False
Which of the following is the definition of Customer Service?
a. Identifies the needs of all customers, providing helpful, courteous, and knowledgeable service
b. Works well with all customers and coworkers
c. Organizes and implements a productive plan of work
d. Identifies "big picture" issues and his or her role in fulfilling the mission of the workplace
in 2024, it is estimated that Virginia will have _____ employees in this Career Cluster
a. 4,500
b. 509,700
c. 509
d. 4,500
Which of the following is not part of quality customer service?
a. Making sure the customer knows that you are correct
b. Understanding a customer's needs
c. Remaining courteous
d. Being knowledgeable
Regardless of a customer's mood, good customer service involves having empathy, patience, and kindness.
a. True
b. False
Which of the following means staying up to date with information about a product or property?
a. Being knowledgeable
b. Understanding a customer's needs
c. Remaining courteous
d. Acting in a helpful manner
A career as an Executive Housekeeper is found in which pathway?
a. Lodging
b. Recreation, Amusements, and Attractions
c. Travel and Tourism
d. Restaurants and Food and Beverage Services
People working in the _____ Pathway perform a variety of tasks to maintain operations and promote guest services in eating and drinking establishments.
a. Lodging
b. Recreation, Amusements, and Attractions
c. Travel and Tourism
d. Restaurants and Food and Beverage Services
By 2024, the Hospitality and Tourism Career Cluster is expected to grow by _____
a. 10%
b. 2%
c. 12%
d. 6%
A career as a Camp Counselor is found in the _____ Pathway
a. Lodging
b. Recreation, Amusements, and Atrractions
c. Travel and Tourism
d. Restaurants and Food and Beverage Services
A career as a Director of Convention and Visitors Bureau is found in the _____ Pathway
a. Lodging
b. Recreation, Amusements, and Attractions
c. Travel and Tourism
d. Restaurants and food and Beverage Services
Which of the following clubs and organizations is a great way to get started in the Hospitality and Tourism Career Cluster?
a. DECA
b. Junior Achievement
c. Student Government
d. FFA
A career as a Franchisee is found in the _____ Pathway.
a. Lodging
b. Recreation, Amusements, and Attractions
c. Travel and Tourism
d. Restaurants and food and Beverage Services
People in the _____ Pathway may work in activities such as aquatics, gymnastics, or performing arts.
a. Lodging
b. Recreation, Amusements, and Attractions
c. Travel and Tourism
d. Restaurants and Food and Beverage Services
People in the ______ Pathway may take of guests, either through direct guest contact or the provision of Background services that enhance the guest experience.
a. Lodging
b. Recreation, Amusements, and Attractions
c. Travel and Tourism
d. Restaurants and food and Beverage Services
A Front Desk Clerk is part of the Restaurants and Food and Beverage services Pathway.
a. True
b. False
A careers as an Executive Chef requires an Associate's Degree, as well as on-the-job training and technical
a. True
b. False
A career as a Travel Agent requires which of the following levels of education?
a. Bachelor's Degree
b. Master's Degree
c. Associate's Degree
d. Technical Training
Between now and 2024, the Hospitality and Tourism Career Cluster is expected to grow more than any other career cluster.
a. True
b. False
Two of the most important workplace skills needed by people in the Hospitality and Tourism Career Cluster and Customer Service and Teamwork.
a. True
b. False
A career as a meeting and Convention Planner is part of the Lodging Pathway.
a. True
b. False
