WorksheetsUpdate and Processes
Total questions: 13
Worksheet time: 12mins
Regardless if the driver need it or not, just order them a card in their new address that is PnP enabled if they don't have one.
True
False
<Reactivation ticket> For expired Driver's license, you should:
Follow the ID upload (2nd stage)
Send an email requesting for an updated ID
Recollect the ID
None of the above
There are two different processes for Applicant and Active driver when moving them from Bike to Car or vice versa.
True
False
The driver couldn't access their account and would like to update the email address, what should we do?
On DOC, change status to Ready to Drive and update the email from there.
On Fountain, manually change their email via Edit applicant option.
Send the driver a link from checkr so they can update it themselves.
Direct message TL to partner it in slack.
When reviewing documents in the Fountain queue, which of these ID cards is NOT acceptable form of identification during the onboarding process.
Permanent Resident
Employment Authorization
Consular ID
All of the above
Last August 2nd update, A driver's status will automatically change to “Inactive-Disengaged” if they have not toggled to “Available” in how many days?
120
180
160
90
How do we know if the Driver is in a Forced-Toggle P&P market?
Under Active Card, review "CC Grace Period End" if a date/time is showing.
Under Active Card, review "CC Grace Period End" if a date/time is showing N/A
On their Schedule, driver's block general configuration is zero
On their Schedule, driver's block general configuration is 3 and above
What's the process when the driver is asking for account deactivation/deletion
Search for macro Driver Support::Couriers::Voluntary Termination and submit as solve.
Submit the ticket as open on Driver Care department
Change the Delivery Partners Intake Reasons to Driver requesting for account deletion and submit as solve
Send their Checkr profile to do it on their end
Partner with immediate supervisor to request a form in slack, then leave an internal note and submit as solve
<Spelling>
The card that we're sending to the driver.
(a)
You just reviewed the Checkr if it's clear, enter how you'll leave a tag.
Kelan ba talaga ang Team Building?
Next week after payday
Next Payday
Second week of September
Can't come :(
After pandemic
With the updated DPA and W9 process, On the Fountain profile, correct the information that needs to be fixed in the Details section before moving them to the New Agreement funnel.
True
False
After the setting the stage to New Agreement, Update SSN we should send the macro Driver Support::Applicants::What is the status of my application?::Name Discrepancy::Send New DPA and submit is as solve
True
False
