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AESHETIC CONSULTATION

Total questions: 10

Worksheet time: 6mins

Name
Class
Date
1.

The consultation is your first opportunity to take payment for service.

a)

TRUE

b)

FALSE

2.

During consultation. it is right to ask the client about her lifestyle, work, hobby and home life.

a)

TRUE

b)

FALSE

3.

Good communication with clients is essential.

a)

TRUE

b)

FALSE

4.

A consultation may difficult if you are not confident

a)

FALSE

b)

TRUE

5.

It is right to shake hands with your patrons even this pandemic to create instant positive connection with your client.

a)

TRUE

b)

FALSE

6.

Apakah fungsi magnifying lamp ?

a)

untuk mengecilkan pori

b)

untuk menyelesaikan masalah kulit

c)

melihat dengan jelas kulit pelanggan secara terperinci

d)

diagnosis keadaan dan jenis kulit

7.

Apakah kelebihan penyimpanan rekod manual ?

a)

Kurang mahal untuk menubuhkan

b)

Mudah untuk menghasilkan pesanan ,invois,laporan penghutang , penyata kewangan dan rekod gaji pekerja

c)

Terus dengan kadar cukai terkini, undang-undang cukai dan ketetapan kod.

d)

Menseimbangkan jumlah kewangan secara automatik dan menyediakan laporan

8.

Apakah nama mesin pada gambar rajah di atas ?

a)

High frequancy

b)

Skin analyzer

c)

Skin scanner

d)

Galvanic

9.
Choose an example of good customer service.
a)
Food service assistands stands with their  backs to the customer
b)
A food service assistant smiles and greets the customer politely
c)
A food service assistant chews her nails whilst waiting for her customer to make their choice.
d)
A chef shouts at a colleague when they make an error with a food order.
10.
Which is not a way to provide consistent and reliable service?
a)
Product knowledge
b)
Dealing with problems
c)
Long waiting time
d)
Short waiting time