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PH Wave 32 Quiz #1

Total questions: 20

Worksheet time: 5hrs 0mins

Name
Class
Date
1.

What are the 2 social media accounts that a customer can use in signing up with Lazada?

a)

Google and Facebook

b)

Google and Instagram

c)

Google and Twitter

d)

Google and Tiktok

2.

You will need to have the following when signing up for a Lazada Account.

a)

Valid Email and Credit Card

b)

Contact Number and Credit Card

c)

Contact Number and Local Address

d)

Valid Email and Contact Number

3.

These items are being sourced and sold by different Merchants Internationally.

a)

Local Marketplace

b)

Crossborder Marketplace

c)

LazMall

d)

Retail

4.

If a customer uses his desktop to log in on Lazada account, which part of the Lazada website can a customer edit his personal details?

a)

Manage My Account

b)

My Orders

c)

My Reviews

d)

My Wallet

5.

When was Lazada founded?

a)

March 27, 2012

b)

March 24, 2012

c)

May 27, 2012

d)

March 28, 2012

6.

What is the product type of the item?

a)

LazMall

b)

Crossborder Marketplace

c)

Local Marketplace

d)

retail

7.

What is the product type of the item?

a)

Crossborder Marketplace

b)

LazMall

c)

Local Marketplace

d)

retail

8.

What is the product type of the item?

a)

LazMall

b)

Local Marketplace

c)

Crossborder Marketplace

d)

Retail

9.

What is the product type of the item?

a)

LazMall

b)

Local Marketplace

c)

Crossborder Marketplace

d)

retail

10.

What is the delivery type of the item?

a)

Standard Delivery

b)

Express Delivery

c)

Seller Own Fleet

11.

Who is the seller of the item?

a)

Goldex

b)

face Mask 3ply

c)

None of the above

12.

How will customer receive the One Time Password (OTP) for his parcel which will be delivered at a collection point? Select all that apply.

a)

Email

b)

SMS

c)

Call

d)

Lazada Application

13.

How many days are given to customers who need to collect their parcel from the collection point?

a)

10 days

b)

5 days

c)

3 days

d)

2 days

14.

Who are Lazada's Collection Point partners? Select all that apply.

a)

SM

b)

M Lhuillier

c)

Growsari

d)

Palawan Pawnshop

15.

We can deliver items to different addresses even if they are part of one order number.

a)

True

b)

False

16.

If customer asks "Why did I receive my order in separate deliveries?", what answer will you give them?

a)

When you order multiple items from different sellers under a single order number, your items may be delivered in separate shipments.

b)

When you added multiple items in your cart at different time and date, under a single order number, your items may be delivered in separate shipments.

c)

When you order multiple items from a single seller under a single order number, there is a possibility that your items may be delivered in separate shipments.

17.

What does an authorized representative who will receive the package, needs to present for a prepaid order? Select all that apply.

a)

Authorization Letter

b)

Copy of Valid Id

c)

Birth Certificate

d)

SOA/Copy of the owners' bill

18.

What are the different shipping options available for Lazada? Select all that apply.

a)

Standard Delivery

b)

Express Delivery (temporarily unavailable)

c)

Collection Point

d)

Postal

e)

Seller Own Fleet

19.

How many days will be added on top of the expected delivery date if the order is shipped via sea to Visayas and Mindanao?

a)

15 days

b)

20 days

c)

5 days

d)

10 days

20.

Lazada still delivers in Lazada offices.

a)

True

b)

False