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WorksheetsQuiz-P2-8-Others
Total questions: 19
Worksheet time: 19mins
What is the definition of an IT asset?
Any component that needs to be managed
in order to deliver an IT service.
Any financially valuable component that can contribute to the delivery of an IT product or service.
A version of a service or other configuration item,
or a collection of configuration items, that is made
available for use.
A request from a user or a user’s authorized
representative that initiates a service action
which has been agreed as a normal part of
service delivery.
Which is a purpose of the "IT asset management" practice?
To plan and manage the full lifecycle of all IT
assets, to help the organization:
● maximize value
● control costs
● manage risks
● support decision-making about purchase,
re-use, retirement, and disposal of assets
● meet regulatory and contractual
requirements.
To move new or changed hardware,
software, documentation, processes, or any other
component to live environments. It may also be involved in deploying components to other environments for testing or staging.
To make new and changed services and features available for use.
To ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between
them.
What is the definition of an event?
Any change of state that has significance
for the management of a service or other
configuration item.
Any component that needs to be managed
in order to deliver an IT service.
A request from a user or a user’s authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
An unplanned interruption to a service or
reduction in the quality of a service.
Which is a purpose of the "Monitoring and Event Management" practice?
To systematically observe services and
service components, and record and report
selected changes of state identified as
events.
To support the agreed quality of a service by
handling all pre-defined, user-initiated service
requests in an effective and user-friendly
manner.
To set clear business-based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these
targets.
To ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster.
Which is a purpose of the "Deployment management" practice?
To move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.
To make new and changed services and features available for use.
To maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and
managing the change schedule.
To ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between
them.
Which is a purpose of the "Release" practice?
To move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.
To make new and changed services and features available for use.
To maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and
managing the change schedule.
To ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between
them.
What is the definition of a Release?
A version of a service or other configuration item,
or a collection of configuration items, that is made available for use.
Any financially valuable component that can contribute to the delivery of an IT product or service.
Any component that needs to be managed in order to deliver an IT service.
The addition, modification, or removal of
anything that could have a direct or indirect
effect on services.
What is the definition of a CI?
A version of a service or other configuration item,
or a collection of configuration items, that is made available for use.
Any financially valuable component that can contribute to the delivery of an IT product or service.
Any component that needs to be managed in order to deliver an IT service.
The addition, modification, or removal of
anything that could have a direct or indirect
effect on services.
Which is a purpose of the "Configuration Management" practice?
To move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.
To make new and changed services and features available for use.
To maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and
managing the change schedule.
To ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between
them.
Which process about "Configuration management." is CORRECT?
Initiation -> Approval -> Fulfillment -> Management
Detection -> Logging -> Diagnosis/ Prioritize -> Resolution & Recovery -> Closure
identification -> Control -> Error control
Planning and XX
identification ->
XX Control ->
Status accounting and reporting ->
Verification and Audit
Which is a purpose of the "Service Continuity Management" practice?
To plan and manage the full lifecycle of all IT assets, to help the organization:
● maximize value
● control costs
● manage risks
● support decision-making about purchase, re-use, retirement, and disposal of assets
● meet regulatory and contractual requirements.
To ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster.
To ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This
includes information on how CIs are configured and the relationships between them.
To systematically observe services and service components, and record and report selected changes of state identified as events.
Which is a purpose of the "Information Security Management" practice?
To protect the information needed by the organization to conduct its business.
To plan and manage the full lifecycle of all IT assets, to help the organization:
● maximize value
● control costs
● manage risks
● support decision-making about purchase, re-use, retirement, and disposal of assets
● meet regulatory and contractual requirements.
To ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster.
To ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between
them.
What a point of the Information Security Management?
This includes understanding and managing
risks to the
-confidentiality
-integrity
-availability
-non-repudiation (ensuring that someone can’t deny that they took an action).
To plan and manage the full lifecycle of all IT
assets
To ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster.
To ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed
Which is a purpose of the "Relationship Management" practice?
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
To ensure that the organization’s suppliers
and their performances are managed appropriately to support the seamless provision of quality products and services.
To protect the information needed by the organization to conduct its business.
To set clear business-based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets.
What a point of the Relationship Management?
It includes the identification, analysis, monitoring, and continual improvement of
relationships with and between stakeholders.
This includes creating closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce the risk of failure.
This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication (ensuring someone is who they claim to be) and non-repudiation (ensuring that someone can’t deny that they took an action).
establishes a shared view of the services and target service levels with customers
Which is a purpose of the "Supplier Management" practice?
To establish and nurture the links between
the organization and its stakeholders at
strategic and tactical levels.
To ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.
To protect the information needed by the organization to conduct its business.
To set clear business-based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets.
What a point of the Supplier Management?
It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.
This includes creating closer, morecollaborative relationships with key suppliers to uncover and realize new value and reduce the risk of failure.
This includes understanding and managingrisks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication (ensuring someone is who they claim to be) and non-repudiation
(ensuring that someone can’t deny that
they took an action).
establishes a shared view of the services
and target service levels with customers
Which is a purpose of the "Capacity Management" practice?
To ensure that the capacity of IT services is able to deliver the agreed service level targets in a cost effective and timely manner
To define, analyze, plan, measure and improve all aspects of the availability of IT services
The purpose of the availability management practice is to ensure that services deliver agreed levels of availability to meet the needs of customers and users.
To plan and manage the full lifecycle of all IT
assets, to help the organization:
● maximize value
● control costs
● manage risks
● support decision-making about purchase, re-use, retirement, and disposal of assets
● meet regulatory and contractual requirements.
To ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster.
Which is a purpose of the "Availability Management" practice?
To ensure that the capacity of IT services is able to deliver the agreed service level targets in a cost effective and timely manner
To define, analyze, plan, measure and improve all aspects of the availability of IT services
The purpose of the availability management practice is to ensure that services deliver agreed levels of availability to meet the needs of customers and users.
To plan and manage the full lifecycle of all IT
assets, to help the organization:
● maximize value
● control costs
● manage risks
● support decision-making about purchase, re-use, retirement, and disposal of assets
● meet regulatory and contractual requirements.
To ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster.
