Font size
WorksheetsUnit 4 AoS 2 Revision
Total questions: 15
Worksheet time: 9mins
Unit 4 Area of Study 2 focuses on
the need for change
implementing change
operations management
human resources management
To successfully implement a change process, a manager needs to exercise leading; that is, to show leadership. A successful leader will need to:
market and promote the change in a manner that will achieve cooperation and acceptance
resolve conflicts
keep an open mind, seek out new ideas and freely share information
show confidence in people, share credit and recognition
place zero emphasis on employee's physical and mental health and well-being
If employees don't feel confident with the computer system to process online orders, which may affect the number of sales, managers can solve this by providing:
change in management styles
staff training
new technology
lean production techniques
In order to minimise the impact on employees when business is going through a restructuring/downsizing, managers can
hire more employees
cut costs
redeploy labour resources
(a) refers to the level of output produced from a given level of inputs.
When a business implements a system to eliminate waste and inefficiencies in all aspects of production, it can improve
level of staff turnover
rate of staff absenteeism
level of wastage
The process of a business enlarging or varying its range of products or field of operation is called
diversification
multiple branding
product differentiation
franchising
The process of sending goods or services to another country for sale is called
product differentiation
importing
exporting
offshoring
Five principles of a Learning Organisation, according to Peter Senge are
systems thinking, communication, mental models, building shared vision, empowerment
systems thinking, personal mastery, mental models, building shared vision, team learning
personal mastery, incentives, building shared vision, leadership, team learning
team learning, personal mastery, mental models, empowerment, support
Low-risk strategies that managers can use to lower employee resistance to change include
incentives, lies, communication
communication, manipulation, threat, incentives
communication, support, empowerment, incentives
manipulation, threat, support
The following strategy may increase employee resistance and complaints, and is considered a 'quick fix'.
positive reinforcement
threat
communication
support
Three steps in Lewin's Three Step Change Model are
unfreeze, refreeze, unfreeze again
freeze, refreeze, freeze again
melt, freeze, melt again
unfreeze, change, refreeze
In the 'unfreeze' step of the Three Step Change Model, the business manager has to
create the need for change
support employees through the change
implement strategies to sustain the change
consolidate the change into the business culture
The obligations a business has over and above its legal responsibilities to the wellbeing of employees, customers, shareholders, the environment and the wider community are called ___________ _________ _______________.
(a)
In order to evaluate the effectiveness of a business change, managers will have to
sit there and wait until the change is successful
review the key performance indicators to assess whether the change has been successful
do nothing
keep implementing the change without understanding its impact on the stakeholders and the business's profit
