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Individual Quiz #7

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

The purpose of this PSF step is to create and verify the buyer's interest and discussing the conditions, needs, limitations and opportunities.

a)

State the Idea

b)

Summary of the Situation

c)

Explain how it works

d)

Reinforce Key Benefits

2.

The purpose of this PSF step is to tell your buyer what action you recommend.

a)

The purpose of this PSF step is to tell your buyer what action you recommend.

b)

State the Idea

c)

Explain how it works

d)

Reinforce Key Benefits

3.

The purpose of this PSF step is to explain your idea in depth.

a)

Explain how it works

b)

Summary of the Situation

c)

State the Idea

d)

Suggest an easy next step

4.

The purpose of this PSF step is to remind the customer, that by agreeing to your idea , his store will realize clear-cut benefits.

a)

Explain how it works

b)

Reinforce Key Benefits

c)

State the Idea

d)

Suggest an easy next step

5.

The purpose of this PSF step is to close the sale; making use of effective closing techniques

a)

Explain how it works

b)

Reinforce Key Benefits

c)

Suggest an easy next step

d)

Summary of the Situation

6.

In this BCP step, a check should be made on all preparations to ensure the readiness of all selling equipment, merchandising materials and call documents.

a)

Finalize Plans

b)

Review Plans

c)

Records & Reports

d)

Presentation

7.

In this BCP step, identifying yourself and greeting the dealer in a friendly manner should be particularly undertaken here.

a)

Enter Call

b)

Presentation

c)

Store Check

d)

Leave Call

8.

The rationale behind this BCP step is to reinforce our policy of requiring a customer to settle any outstanding account first prior to the serving of a new order.

a)

Finalize Plans

b)

Collection

c)

Presentation

d)

Resale Work

9.

Copies of advertisements, premiums, new product samples, and display material can help emphasize sales points. They are especially affective when you are explaining how your idea works. What is this BCP step?

a)

Collection

b)

Store Check

c)

Presentation

d)

Finalize Plans

10.

Time should be allotted to determine how weaknesses can be best overcome and strong points improved. Lessons learned from each call should be applied to succeeding calls. Consistently, self-training administered after a sound evaluation is an excellent way to improve. What is this BCP step?

a)

Call Analysis

b)

Leave Call

c)

Closing

d)

Records and Reports

11.

The Company policy regarding possible conflict of interest is based on the principle that an employee’s decisions in the business must be made in the best interests of BSPI. In reaching these decisions, an employee should not be influenced by personal considerations which might consciously affect his or her judgment as to what is in the best interest of the company.

a)

False

b)

True

c)

Maybe

12.

Only official business is to be conducted during working time and/or on Company property should only be used for official purposes.

a)

True

b)

False

c)

Maybe

13.

Due to the nature of your operations, it is very essential for you to control and minimize absences to ensure smooth operations.

a)

True

b)

False

c)

Maybe

14.

Accounts don’t buy products. They buy what products can do for them.

a)

True

b)

False

c)

Maybe

15.

You can create opportunities for closing by reinforcing the benefits and/or asking the buyer for further question.

a)

True

b)

False

c)

Maybe