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WorksheetsLIVE QUIZ - QMS
Total questions: 10
Worksheet time: 3mins
The following are dimensions of quality except..
Serviceability
Aesthetics
Durability
Conformance
None of the above / all are dimensions
TRUE OR FALSE: One of the most important customer decision factors in selecting competing products is QUALITY
(a)
He is the quality guru that was considered the Father of Quality.
W. Edwards Deming
Joseph M. Juran
Armand Feigenbaum
Genichi Taguchi
(a) is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
Which quality guru said this: " If the variation is decreased, the quality increases."
W. Edwards Deming
Joseph M. Juran
Armand Feigenbaum
Genichi Taguchi
He viewed quality as "fitness for use."
W. Edwards Deming
Joseph M. Juran
Armand Feigenbaum
Genichi Taguchi
For him, quality is DOING RIGHT THE FIRST TIME and EVERY TIME.
W. Edwards Deming
Joseph M. Juran
Armand Feigenbaum
Philip Crosby
A type of quality cost that focuses on spending on activities before the product is made.
Prevention cost
Appraisal cost
Failure cost
Opportunity cost
A type of quality cost that focuses on after sales, where product is already at the customer's end.
Prevention cost
Appraisal cost
Failure cost
Opportunity cost
A tool introduced by Shigeo Shingo which means "mistake-proofing"
(a)
