Font size
WorksheetsSDP 2021 - Midterm Exam
Total questions: 42
Worksheet time: 39mins
The S.W.O.T. analysis looks at:
The internal factors affecting a business
The external factors affecting a business
Both internal & external factors affecting a business
The future of the business
None of the above
When conducting a S.W.O.T. analysis, which of the following statements is an Opportunity?
New market opened up
Negative publicity
Good financial situation
Loyal customer base
None of the above
When conducting a S.W.O.T. analysis, which of the following statements is a Weakness?
Overseas demand for product
Falling number of customers within specific age group
Poor quality goods
Making a profit
Negative publicity
What is the role of Middle Managers?
Responsible for day-to-day activities and interactions
Set the overall direction of the organization
Design & carry out plans to achieve organizational goals
Employees without any oversight responsibilities
Responsible for identifying gaps in the market and implementing those gaps into the organization
What are the five main areas needed to self-develop?
Learn, Motivate, Optimize, Adapt and Innovate
Learn, Network, Seek out, Limit and Let Go
Learn, Motivate, Seek out, Limit and Adapt
Learn, Educate, Innovate, Limit and Let Go
Learn, Optimize, Seek out, Limit and Educate
When management organizes, they determine the:
(Choose all that apply)
Where
What
Why
Who
How
The four chronological stages of a management process are Planning, Organizing, (a) and Controlling:
Which of the following is NOT a characteristic of a skilled communicator?
Accurate
Synergetic
Concise
Positive
Diplomatic
Which of the following is NOT a communication barrier?
Interferences
Body language
Thoughts
None of the above
Culture
Effective communication occurs when the sent and received messages are ______:
verbal
non-verbal
different
disrupted
None of the above
"Jane begins talking to Tom". This would make Jane the ______:
Message
Market
Channel
Sender
Receiver
The ______ is the verbal or non-verbal indication of a person's thoughts or feelings:
Message
Market
Channel
Sender
Receiver
Which of the following are main communication styles? (Choose all that apply)
Preemptive
Aggressive
Submissive
Passive
Assertive
Overcoming communication barriers requires (a) .
In the "Eat the Frog" concept, how long should you spend to complete your most important task?
30 minutes maximum
1 to 2 hours maximum
1 to 4 hours maximum
3 to 6 hours maximum
4 to 8 hours maximum
What does the acronym S.M.A.R.T. stand for?
Suitable, Measurable, Actionable, Rewarded and Timely
Specific, Measurable, Actionable, Resourced and Timely
Standardized, Measurable, Achievable, Rewarded, and Timely
Specific, Measurable, Achievable, Rewarded and Timely
Specific, Measurable, Attainable, Relevant and Timely
Which S.M.A.R.T. goal component is represented by the following? "Suzy will save enough money by December 1st 2021"
S
M
A
R
T
Which S.M.A.R.T. goal component is represented by the following? "Bob can easily save AED 15 of his weekly allowance by giving up his daily snack purchase from the vending machine"
S
M
A
R
T
Which S.M.A.R.T. goal component is represented by the following? "Austin will change his weight from 78kg to 72kg"
S
M
A
R
T
Planning = Goals +______+______+______
(Choose all that apply)
Demands
Schedules
Objectives
Strategies
Tasks
Prioritizing is the act of putting in order your (a) :
The (a) framework should be used when setting goals:
Which of the following is NOT a factor that results in conflicts?
Multiple & conflicting priorities
Diverging & competing points of views
Differences in backgrounds & personalities
Slow changes
None of the above
Expressing anger can be a way to mask which of the following emotions:
Guilt
Contempt
Tired
Pain
All of the above
Which conflict-handling technique is expressed by the following? "April and Jason disagree on the best plan for implementing a new marketing campaign, their supervisor tells them to set the campaign aside and work on other projects for the rest of the day"
Competing
Collaborating
Compromising
Avoiding
Accommodating
Which conflict-handling technique is expressed by the following? "The profits from Jim and Dwight's paper business has grown significantly, Jim wants to expand the inventory by 20% and Dwight wants to increase the budget for advertising by 15%. Jim suggests increasing both budgets by 10% only"
Competing
Collaborating
Compromising
Avoiding
Accommodating
Which conflict-handling technique is expressed by the following? "Ryan and Hunter received permission from their parents to adopt a pet, Ryan wanted to adopt a dog but Hunter disagreed as he always wanted a cat. After weeks of negotiation and open communication, they adopted a cat"
Competing
Collaborating
Compromising
Avoiding
Accommodating
The causes of conflict through the Thomas-Kilmann model are based on which dimensions of behavior? (Choose all that apply)
Aggressiveness
Assertiveness
Fairness
Confidence
Cooperativeness
"The extent to which the individual attempts to satisfy others' concerns" refers to (a)
Conflicts are a natural (a) to many factors.
Which component of the Azadea experience is the following? "Jeff convinces his customer to buy a more expensive item"
Window
Greeting
Approaching
Sales Floor
Fitting Room
Which component of the Azadea experience is the following? "Nicole gives the Features, Advantages, and Benefits of the shoes she is selling to the customer"
Window
Greeting
Approaching
Sales Floor
Fitting Room
Which component of the Azadea experience is the following? "Pam ensures that everyday her hair is well-styled, nails are well-maintained and her uniform is clean"
Window
Greeting
Approaching
Sales Floor
Fitting Room
James works at the cash desk. Which of the following is important for James to do as part of his job?
Provide honest feedback and opinions
Stating the exchange & refund policy
Convince customers to buy a more expensive item
Provide instant support with sizes & alternatives
All of the above
"Ibrahim does not give excuses when the customer complains" is part of which of the following steps to resolve customer complaints?
Remain calm & listen
Apologize & empathize
State the facts & summarize
Reach an agreement & follow-up
None of the above
What are the important characteristics of the "Window" component of Azadea experience? (Choose all that apply)
Body language
Appeal
Funnel technique
Storytelling
Organization
Complaints are a sign of (a)
An important part of working at the cash desk is (a) customers
Read through the case study. What are 3 strengths in relation to the Snoozy Inn?
Read through the case study. What are 3 weaknesses in relation to the Snoozy Inn?
Read through the case study. What are 3 opportunities in relation to the Snoozy Inn?
Read through the case study. What are 3 threats in relation to the Snoozy Inn?
