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DRIVE Upskill 101

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

What two categories is Drive broken down to?

(select 2)

a)

Restaurant

b)

Pharmacy

c)

Non-Restaurant

d)

Retail

2.

SOF stands for what?

a)

Short Order Fee

b)

Sudden Order Fine

c)

Small Order Fulfillment

d)

Single Online Fact

3.

If a Dasher is late for a delivery, what should be the first step we take?

a)

Assign another Dasher

b)

Call the Mx

c)

Call the Dasher

d)

Cancel the order

4.

When manually assigning a Dasher, the nearest dasher should NOT be over ____________ miles away.

a)

5 Miles

b)

10 Miles

c)

7 Miles

d)

3 Miles

5.

What TWO places can we change the Mx's address?

a)

Chartio

b)

Mint

c)

Dispatch

d)

Merchant Portal

6.

If a Mx is requesting a refund, what dollar limit are you allowed to refund up to?

a)

$50

b)

$100

c)

$150

d)

$200

7.

In Florida, only on Sundays, it is illegal for a single woman to do what?

a)

Swim

b)

Skydive

c)

Roller Skate

d)

Hike

8.

Which one of the answers below is not a type of Pre-Assigned Dasher?

a)

Early Access Dashers

b)

Blocked Dasher

c)

Preferred Dashers

d)

Regular Dasher

9.

When a customer is unavailable to receive their order, our workflow is different when it comes to these TWO Merchants:

a)

Kroger

b)

Walmart

c)

Circle K

d)

7 Eleven

10.

Can a Dasher leave a grocery order at the door?

a)

Yes

b)

No

11.

When a Retail order is damaged, how do verify that?

a)

Phone call

b)

Email with photo

c)

We take their word

d)

Call the warehouse

12.

What is the color of airplane "Black" boxes?

a)

Black

b)

Yellow

c)

Red

d)

Orange

13.

The Quiq conversation will automatically close once we solve our Salesforce case: True or False

a)

True

b)

False

14.

What was Walt Disney afraid of?

a)

Birds

b)

Mice

c)

Dogs

d)

Pigs

15.

Which of these is a DoorDash Value

a)

DoorDash First

b)

10% Better Everyday

c)

Be An Owner

d)

Make Grand Mistakes