WorksheetsSSDP 2021 - Midterm Exam
Total questions: 42
Worksheet time: 39mins
Which of the following statements is NOT one of the reasons people resist change?
"I'm afraid of the consequences"
"They don't care about us"
"This is not the best solution"
"Can I really change"
None of the above
Which of the following questions is the reason Jacob finds change stressful?
"Do I have place in the new landscape?"
"Will my relationships be strained?"
"Will I become less useful"
"Is this the right change for me?"
All of the above
What does the acronym "V.U.C.A" stand for?
Volatile, Unified, Consumer and Ambitious
Vision, Uncertain, Complex and Ambiguous
Volatile, Unified, Complex and Ambiguous
Vision, Uncertain, Corporate Governance and Ambitious
Volatile, Uncertain, Complex and Ambiguous
What are the 3 methods to cope with Discomfort?
Spend majority of your working day Helping others, Reviewing work and Correcting errors
Hold yourself accountable, Take breaks throughout the day and Spend majority of your working day helping others
Understand that every workday is different, Work overtime to complete tasks and Maintain one break per day.
Handle one task at a time, Adopt "Tomorrow is another day" mindset and Work overtime to complete tasks
Take breaks throughout the day, Understand that every workday is different and Adopt "Tomorrow is another day" mindset
Which of the following is NOT true with respect to Procrastination?
Procrastination refers to the habit of delaying an important task
Recognize structured procrastination
Procrastination is a biological certainty
Procrastination is a biological impossibility
To cope with procrastination, hold yourself accountable with the help of others
What are the pillars of dealing with change indirectly? (Choose all that apply)
Focusing
Multitasking
Comfort
Procrastination
Discomfort
"Tactics that deceive us into believing that we're being productive" refers to ______ ______:
(a)
Which D.I.S.C. style is represented by the following? "Rachel motivates others and is persuasive but is inattentive to details"
Dominance
Influence
Steadiness
Conscientiousness
None of the above
Which D.I.S.C. style is represented by the following? "Roy is empathetic and a good listener but is sensitive to criticism"
Dominance
Influence
Steadiness
Conscientiousness
None of the above
Which of the following approaches can NOT be used to apply D.I.S.C. styles to jobs and within teams?
Understand
Control
Tailor
Visualize
Profile
If you work for a "C" D.I.S.C. style boss, you will get better results by:
Providing solutions
Confirming they understand what is expected of them
Communicating at a reasonable pace
Being organized
Creating a personal connection at the start
If you work for an "I" D.I.S.C. style boss, you will get better results by:
Providing solutions
Confirming they understand what is expected of them
Communicating at a reasonable pace
Being organized
Creating a personal connection at the start
Which of the following are the general characteristics of a "D" D.I.S.C. style individual? (Choose all that apply)
Optimistic
Patient
Decisive
Problem-Solver
Careful
"C" D.I.S.C.-style team members are introverts and (a) -oriented:
"Bank A merges with Bank B" is which type of organizational change?
Developmental
Technostructural
Transformational
Transitional
Technical
"Computers Inc. updates their payroll processes to improve efficiency" is which type of organizational change?
Developmental
Technostructural
Transformational
Transitional
Technical
"Implementing major changes in regards to the culture and strategy of the business" is which type of organizational change?
Developmental
Technostructural
Transformational
Transitional
Technical
The A.D.K.A.R model is a(n) ______-oriented change management method that aims to ______ resistance to organizational change:
Origin / Maximize
Procedure / Maximize
Ability / Limit
Outcome / Limit
Product / Limit
"To sustain the change" refers to which component of the A.D.K.A.R model?
Awareness
Desire
Knowledge
Ability
Reinforcement
Which of the following are change management levels? (Choose all that apply)
Individual
Enterprise
Organizational
Market
Bazaar
Change management is a(n) (a) .
"Any improvements on existing operations within a company" refers to ______ ______.
(a)
"Connor understands other people's emotions, perspectives, and needs". Which component of emotional intelligence does Connor possess?
Self Awareness
Social Awareness
Relationship Awareness
Self Management
Relationship Management
"Tom is a great listener and handles conflicts sensibly & fairly". Which component of emotional intelligence does Tom possess?
Self Awareness
Social Awareness
Relationship Awareness
Self Management
Relationship Management
"Mohammed has high levels of self-control and self-motivation". Which component of emotional intelligence does Mohammed possess?
Self Awareness
Social Awareness
Relationship Awareness
Self Management
Relationship Management
Emotional intelligence refers to one's ability to be ______ of, understand and manage the ______ of one's self and others:
Considerate / Complications
Careful / Demands
Aware / Values
Aware / Emotions
Threatened / Implications
Which of the following is NOT an approach to improving relationship management?
Boost communication skills
Build rapport with others
Eat more fiber
Resolve conflicts the soonest
None of the above
Which of the following is an approach to improving self-awareness? (Choose all that apply)
Keep an emotional journal
Slow down
Practice being calm
Celebrate small wins
Be intentional
The acronym I.Q. stands for ______ ______:
(a)
Relationship management is about building (a) :
"Sarah gives up whenever she gets frustrated", which mindset does Sarah adopt?
Open Mindset
Closed Mindset
Fixed Mindset
Variable Mindset
Growth Mindset
"Rohan believes that every failure is a lesson and an opportunity to grow", which mindset does Rohan adopt?
Open Mindset
Closed Mindset
Fixed Mindset
Variable Mindset
Growth Mindset
Which of the following is NOT a valid KPI?
Conversion Rate
Inventory Wastage
Productivity
Average Per Guest
EBIDTA
Our ability to ______ is directly related to our accurate knowledge of ______ behavior:
Buy / Market
Sell / Consumer
React / Seller
Control / Government
Adapt / Suppliers
How do you calculate Conversion Rate?
Gross - Total Operating Expenses
Total Sales / # Working Hours
Total Cost of Wasted Item / Net Sales
Total Net Sales / # Served Guests
None of the above
Why does every customer matter? (Choose all that apply)
Empowered Customers
Disloyal Customers
Purchasing "Power"
Selling "Power"
Competitive Market
Our ability to (a) is related to the nature of our mindset.
Productivity = ______ ______ / Commissioned Working Hours
(a)
Due to the global COVID-19 pandemic, businesses have to overcome VUCA challenges. What are 3 Volatility challenges Azadea has to overcome?
Due to the global COVID-19 pandemic, businesses have to overcome VUCA challenges. What are 3 Uncertainty challenges Azadea has to overcome?
Due to the global COVID-19 pandemic, businesses have to overcome VUCA challenges. What are 3 Complexity challenges Azadea has to overcome?
Due to the global COVID-19 pandemic, businesses have to overcome VUCA challenges. What are 3 Ambiguity challenges Azadea has to overcome?
