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WorksheetsService Management: Intro 1
Total questions: 10
Worksheet time: 3mins
Nature and weather are the clues for ...
Industrial 4.0
Preindustrial
Postindustrial
Industrial
Economic Development is the process by which a nation improves the economic, political, and social well-being of its people.
True
False
What can an F&B business sell?
goods
services
goods and services
Three of "Five Principles" to use in Consumer Services Experience are ...
Theme the Experience
Harmonize Impression with negative cues
Eliminate negative cues
Six sense dining
Mix in memorabilia
The value of Business to Business (B2B) derives from ...
relationship and production
collaboration and relationship
co-production and collaboration
co-production and relationship
A Service is an activity or series of activities of more or less intangible nature that normally, but not necessarily, take place in interactions between customer and service employees and/or physical resources or goods and/or systems of the service provider, which are provided as solutions to customer problems.
It's definition from ...
VALARIE A. ZEITHMAL
CHRISTOPHER LOVELOCK
DANIEL GRUHL
CHRISTIAN GRONROOS
Service is a broad concept that relates to ...
Humans
Uniqueness
Community
Generations
Services are deed, ..... , and .....
activities
process
performance
behavior
The service economy has been moved from “Transactional Nature” to ...
Economic Behavior
Experience Economy
Relationship
Consumer Economy
..... is concerned with the quality
of life.
Preindustrial
Industrial
postindustrial
relationship
