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WorksheetsKC 47 - POD 2
Total questions: 10
Worksheet time: 30mins
In which other DTC website will you be able to find ThisWorx Products?
https://driveautoproducts.com/
www.driveautoproducts.com/
driveautoproducts.com
all of the above
True or False:
If a ThisWorx customer mentions their car fuse blew due to the vacuum, continue to follow the property damage monday.com SOP. However please ensure we are REPLACING the customer (not refunding).
TRUE
FALSE
MAYBE
True or False:
For VEVA DTC, the BACK2SCHOOL 20% off promo code may not work for orders when customers choose "subscribe and save 10% off." We have been authorized to refund 20% off to customers who reach out for the additional 20% off of their order.Please escalate to Janis first for approval.
TRUE
FALSE
MAYBE
TechOrbits:
If a customer reaches out regarding warranties, returns, or replacement parts for products purchased on eBay, what will you advise the customer?
Advise that we are unable to provide support for their order. Since it was sold by an unlicensed retailer/person, we cannot guarantee the quality of the product. For replacement parts, please direct them to our website so that they can purchase new products.
Escalate to Brand Channel for approval
Escalate to DTC channel for approval
Redirect customer to contact Amazon support.
A customer asked thru Facebook about the availability of an item. The item is both available on Amazon and in Shopify. Which link should you give to the customer?
from Shopify
from Amazon
Both
PRISM: Which Monday.com form will you add this "Buzzfeed is writing about the "top ten car vacuums".
TV/Podcast Request Form
Sponsorship Request Form
Affiliate Request Form
PR Request Form
Scenario: The customer emailed you asking for the instruction manual of the product he bought last week.
Which sub-reason should you choose for Product Question - Post Purchase?
How to use the product
Free Gift
Order Received
Care Instruction
Scenario: The customer emailed you to inquire about the missing freebie of the product he bought last week.
Which sub-reason should you choose for Product Question - Post Purchase?
Extra Item
Free Gift
Order Received
Survey Response
