Font size
WorksheetsPower to Wow
Total questions: 14
Worksheet time: 7mins
How do you, welcome customers?
Hi, Welcome to Nando's!
Hi Welcome!
Hi Jason, nice to see you again, welcome back!
What do you want?
Do customers need to download Nando's App to collect Chillies?
Yes, they must download the App
No, not necessary, they can earn Chillies while ordering online by logging in to their membership!
Can ordering only be done online?
No, customers have the option to order at the counter
Yes, customers can only order online.
I'm not sure
What can customers help themselves at the communal station?
Plates & Cutleries, Napkin
Bottomless Froyo
Bottomless Soft Drinks
Ice and water
PERi-PERi Sauces
When is the right time to have table engagement (upselling desert)?
When customers main meal is almost finished
When customers just sat down
When customers are having their drinks
When the customer is leaving the restaurant
When customer just received their main meals
What is communicated during the first table contact (Service Crew)?
Do you need cutleries?
Do you need assistance with the ordering?
Order already ah?
Do you know how to order?
Have you ordered & completed the payment?
Upon payment, how long before a customer receives their drinks and food?
Within 3 mins for drinks & 10 mins for food
Within 2 mins for drinks & 12 mins for food
Within 10 mins for drinks & 8 mins for food
Within 5 mins for drinks & 10 mins for food
What is the use of the Cockerel Stick?
Table decoration
To indicate the table has yet to be engaged
To make Ayam Penyet
For customer to knock on the table for Nandoca attention
To indicate the table is occupied
What do you say to customers who refuse to order online?
Sorry, you must order online only?
No worries, when you are ready to order, just head to the counter to place your order with the cashier, just remember to indicate your table number
It's ok, I can take your order manually
During the table engagement, how do you upsell?
Anything else for you?
Do you want to order more food?
How about coffee or tea?
Would you like to have a cup of Cappucino or a slice of our best-seller, Caramel Cheesecake?
What is the correct response when customers want to give feedback?
Yes? Anything?
Stare at the customer and wait for the customer to say something
What is the problem?
How can I help you?
Which of the following is the service delight?
Say thank you & show appreciation
Ignore customers call for attention
View engagement as a task
Make it easy to be a customer
What is the What, Why & How, of the New Nando's Model?
Telling customers the only way to order & pay at Nando's is on their phone as we are practising social distancing
Telling customers they have a choice to either order online or at the counter and it is up to them
Explaining how customers can place orders online as it is it faster and safer & they can pay online all from the comfort of their seat
When serving customers their food what should the service crew do?
Place the food in one place and say enjoy your meal
Announce each item and place in front of the correct customer, while scanning the table for cutlery, drinks & PERi-PERi sauces
Smile, hand the hot plates of food to customer's hands allowing the customer to sort out the orders themselves
