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Emotional Intelligence at Work

Total questions: 16

Worksheet time: 9mins

Name
Class
Date
1.

__________ entails being aware of your feelings, emotions, and how they affect the decisions and experiences you come across.

a)

Self-regulation

b)

Empathy

c)

Self-awareness

d)

Social skills

2.

__________ involves the knowledge and skills we acquire throughout life and our ability to reason, solve problems, and understand abstract information.

a)

EQ

b)

IQ

3.

People who have high IQ tend to have high EQ as well.

a)

True

b)

False

4.

There are __________ competencies in Daniel Goleman’s framework.

a)

7

b)

5

c)

6

d)

4

5.

Self-motivation, self-awareness, and self-regulation are ________________ competencies while empathy and social skills are __________________ competencies that comprise EI.

a)

Intra-personal; inter-personal

b)

Inter-personal; intra-personal

c)

Personal; inter-personal

d)

Personal; social

6.

Jane starts tasks promptly and pushes herself to the work on time as well as initiating new projects and working through problems instead of giving up and not facing them this is an example of:

a)

Self-motivation

b)

Self-awareness

c)

Empathy

d)

Self-regulation

7.

Select the way(s) you can use to manage your emotions:

a)

Keeping a mood journal

b)

Practice meditation

c)

Overwhelming yourself with work as a means of distraction

d)

Taking the time to reflect on your emotions and what you’re facing

8.

A ______________ is any competence facilitating interaction and communication with others where healthy relationships are developed.

a)

Self-regulation

b)

Social skills

c)

Self-awareness

d)

Empathy

9.

________________ is your ability to express, understand, and manage your own emotions to overcome challenges, emphasize with others, communicate effectively, and relieve stress.

a)

Self-awareness

b)

Relationship management

c)

Social awareness

d)

Emotional intelligence

10.

Alex is always moody and overwhelmed when being faced with a problem in the workplace. He stresses immediately and can’t seem to have control over his emotions. This is a sign of poor (a)   .

11.

______________is the site in our brain where emotions are formed.

a)

Amygdala

b)

Hypothalamus

c)

Cerebellum

d)

Hippocampus

12.

People with strong ________________can manage conflicts, build relationships, negotiate, delegate, and communicate effectively with others.

a)

Emotional intelligence

b)

Leadership skills

c)

Self-awareness

d)

Social skills

13.

After you recognize and identity your emotions, it is critical to understand what actions have stimulated certain reactions. We call these actions (a)   .

14.

Developing your self-awareness is a ‘one size that fits all situation’.

a)

True

b)

False

15.

The ability to accurately understand other people’s emotions and perspectives as well as their needs is?

a)

Organizational awareness

b)

Service Orientation

c)

Self- awareness

d)

Empathy

16.

Which one of the below is Not an empathy blocker?

a)

Empathizing

b)

One-upping

c)

Advising/Fixing

d)

Educating