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WorksheetsW6_BIS
Total questions: 16
Worksheet time: 10mins
Enterprise Systems support which one of the following functional areas of a business?
Marketing
Procurement
Finance
All listed here
A business information island is something to be ... (tick all that apply)
understood
avoided
desired
Wearable devices could be gamified for a business selling physical activity products and/or services
True
False
An ERP can support major internal processes such as HRM
True
False
CRM systems are ... (tick ALL that apply)
Collaborative
Analytical
Diverse
All listed here
Financial rewards for customers (e.g. discounts, BOGOF) are examples of ... (tick all that apply)
intrinsic motivation
extrinsic motivation
long term motivation
short term motivation
Which of the following gamification features may support your CRM system?
Rewards
Badges
Leader boards
Operational reports
The Microsoft Dynamics CRM dashboard measures (a) performance
Which system below is not an example of a Transaction Processing System (TPS)
Oyster Card
ATM
Card reader
What kinds of risks do business managers need to consider with gamification?
Strategic mismatch
Manipulation
All listed here
Anchoring bias
Artificial Intelligence can be used as part of a Decision Support System
True
False
What do you think a customer uses a hedonic gamified system for?
Business
Pleasure
Because they feel they have to
To save money
Last month's sales targets have been missed by 85% and highlighted in an exception report produced by what kind of BIS
Office Automation System
Process Control System
Payroll Accounting System
Information Reporting System
Do you think a business can use gamification to create a loyalty programme in its marketing activities?
No
Yes
What is the most likely meaning of the acronym GMA in the context of this test?
Good Morning America
Gross Margin Aggregate
Gamified Marketing Activities
Gospel Music Association
Gamification can be integrated with big technology themes such as
Augmented Reality
All listed here
AI
Blockchain
