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WorksheetsIntroduction to Front Office Services 1
Total questions: 10
Worksheet time: 5mins
Hotels can be divided into the following, EXCEPT?
Commercial
Resort
Tourist
Villager
2.Which is the following section NOT under Front Office Department?
Cashiering
Concierge
Laundry
Reception
Which one of the following is most important in a receptionist, to ensure good personal presentation?
Clothes that are colorful
Clothes that are neat and clean
Fashionable jewelries
Shoes that are fashionable
Who is the front office staff tasked to ensure quality service by making effective decisions in reservation policies and room assignments?
Front Desk Supervisor
Reservation
Reservation Agent
Front Office Manager
What is the rating system that classifies hotel based on its quality?
Level Rating
ISO
Smart Rating
Star Rating
In the Philippines, which government agency is tasked to regulate the star rating?
DepEd
DOA
DOT
DOTR
Which bedding type is about one-half the size of a standard king bed?
Single Bed
Double Bed
Twin Bed
Queen Size Bed
How many stars are given to hotels with 701 - 805 points?
1 star
2 stars
3 stars
4 stars
Which bed type is commonly provided in a deluxe room?
Single Bed
King Size Bed
Twin Bed
Queen Size Bed
Which of the following dimensions is NOT a criterion for the five-star grading system set by the agency for Hotel?
Amenities
Arrival and Departure Area
Bedrooms
Garden Area
