WorksheetsFront Office- Pretest
Total questions: 20
Worksheet time: 15mins
1. What do you call a program that enables a computer to perform a specific task, as opposed to the physical components of the system?
A. Site
B. Software
C. Internet
D. Computer
2. Macie want to check the credit card validity of their guest, what equipment she will be using?
A. Machine
B. Cash Register
C. Credit card machine
D. Key Card
3. Guest Folio is considered as the master bill in the hotel which is also known as ____________?
A. Guest Account Card
B. Cash Receipt
C. Logbook
D. Message Slip
4. Which of the following tools can Atena use to store guest room keys?
A. Safety box
B. Cash drawer
C. Key card
D. Key rack
5. It is a machine that is used for printing text or pictures onto paper.
A. Computer
B. Printer
C. Internet
D. Telephone
6. The following statement describe the meaning of Reception Desk, EXCEPT?
A. Where guests are received.
B. A place in which guests make the first impression of the hotel.
C. The communication center of the hotel.
D. None of the above.
7. An instrument for writing or drawing with ink, typically consisting of a metal nib is called?
A. Calculator
B. Pencil
C. Pen
D. Printer
8. Which of the following statements best describe a Logbook?
A. Record of important events in the management.
B. A master bill in the hotel.
C. A global computer network providing a variety of information.
D. An accounting journal.
9. What is the purpose of Fax Machine in a hotel?
A. Registering and calculating transactions.
B. Received and send official documents.
C. Check the validity of a credit card.
D. All of the above.
10. Why it is important to know the tools, equipment and paraphernalia used in front
desk in the hotel especially its function?
A. for awareness
B. for safety.
C. for the goodness
D. all of the above
This kind of reservation insures the hotel will hold a room until a specific time of guest’s scheduled arrival date.
Guaranteed Reservation
Non-Guaranteed Reservation
Hold Reservation
Scheduled Reservation
It refers to an agreement that a hotel makes to hold a room until cut-off date and time. If the guest does not arrive by the time, the room maybe sold to the other guests.
Regular Reservation
Confirmed Reservation
Guaranteed Reservation
Non- Guaranteed Reservation
This kind of reservation system uses manual charts, calendar, booking sheets, diary, forecast board or room rack and used by smaller establishments.
Manual Reservation System
Computerized Reservation System
It is a source of reservation wherein the customer comes into the establishment and communicates directly with the staff.
In person
Over the telephone
It is the process of booking rooms before the arrival of the guest. This process involves recording request and confirming guest’s reservation.
Bookings
Reservation
Service
This kind of reservation system displays a reservation screen to input guest’s information and requests.
Manual Reservation System
Computerized Reservation System
It is a source of reservation referred from another establishment belonging to the same group.
Central reservation service
Third party reservations
Same chain referral
It controls reservations for several venues.
Third party reservations
Central reservation service
Other venues
It applies when the terms of reservation have been verified. Both the hotel and the reserving party agree on the dates, rates and billing arrangements, room types and other arrangements.
Guaranteed Resrvation
Regular Reservation
Confirmed Reservation
Why is it important to know the tools, equipment and paraphernalia used in the front office area and its function?
