wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

Burning questions: Making a phone call (Vocab)

Total questions: 19

Worksheet time: 10mins

Name
Class
Date
1.

May I __________ Jane?

a)

See to

b)

Speak to

c)

Play with

d)

Speak with

2.

May I speak to Iron Man?

a)

Speaking, who´s this?

b)

Talking, who´s that?

c)

Speaking, who´s that?

d)

Talking, who´s this?

3.

When the phone rings, you...

a)

Pick in the phone

b)

Pick out the phone

c)

Pick up the phone

d)

Pick down the phone

4.

When you need someone, you...

a)

Do a call

b)

Make a phone

c)

Do a phone

d)

Make a call

5.

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”


Caller : “Yes, I’d like to subscribe to Tempo.”


Operator : “Yes, ma’am …......


Caller : “This is Susan Olivia.”

a)

Can I talk to Susan Olivia?

b)

Shall I call you with your last name?

c)

May I know who’s calling, please?

d)

What’s your name?

6.

10. To finish a telephone conversation

a)

hang in

b)

hang on

c)

hang up

d)

hang to

7.

13. I can't call him, the line is ...

a)

cut off

b)

occupied

c)

married

d)

engaged

8.

Callers dialing the wrong (a)   code will not get through.

9.

a)

Long distance call

b)

Extension number

10.

I was listening to a dial (a)  

11.

When I need to find a phone number, I need _____.

a)

a phone line

b)

a dial tone

c)

an extension number

d)

directory assistance

12.

Extension number

a)
b)
13.

A: Hold on. I’ll be with you in minute.

B: Yes. ________.

a)

I'll hold on.

b)

I'll hold.

c)

I'll be there.

d)

I'll be in a minute.

14.

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”


Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

a)

It’s all right

b)

Hold the line, please

c)

Wait an hour, please

d)

Sorry to keep you waiting

15.

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”


Caller : “Yes, I’d like to subscribe to Tempo.”


Operator : “Yes, ma’am …......


Caller : “This is Susan Olivia.”

a)

Can I talk to Susan Olivia?

b)

Shall I call you with your last name?

c)

May I know who’s calling, please?

d)

What’s your name?

16.

Caller: “Hello .........… “


Nita: “I’m sorry, he is out. Could you call back at four?”


Caller: “Alright. Thank you”

a)

Could you speak to Mr. Aziz, please?

b)

Can I take a message from you?

c)

Could I speak to Mr. Aziz, please?

d)

Would you like to call him again?

17.

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”


Receptionist: “….... He isn’t available right now.”

a)

Speaking

b)

He isn’t here

c)

I’m sorry

d)

You’ve got a message

18.

Receptionist: “Good morning, Nirwana Hotel. Can I help you?”


Caller: “Room 1023, please.”


Receptionist: “I’m sorry, there is no answer ….......”

a)

May I take a message?

b)

How do you spell it?

c)

Can I leave a message?

d)

I’ll put you through

19.

Hello. Could I speak to Susan Malden, please?

......................., please. I'll see if she is in.

a)

Call back

b)

Hang up

c)

Hold on

d)

Pick up