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WorksheetsLESSON 1: HANDLE HOUSEKEEPING REQUEST
Total questions: 15
Worksheet time: 5mins
What is the meaning of the hotel code VR?
Vacant Road
Vacant & Ready
Vacant & Read
Vacant Room
_____ he cleans the swimming pool, walls, chandeliers and other hard to reach in hotel.
House Porter
Floor Supervisor
Night Supervisor
Guestroom Attendants
What is the meaning of the hotel code NCI?
New Clean Indoors
Newly Checked In
No Clean Indoor
New Checking In
_____ he clean and tidy rooms.
Guestroom Supervisor
Linen Room Supervisor
Guestroom Attendants
Uniform Room Supervisor
_____ are services or items that are offered of placed in the guest room, bathroom, etc. which add convenience and comfort to the guest.
Hotel Rules
Freebies
Amenities
Inclusion Services
Entering the guestroom
Knock the guestroom door ______
Once
Twice
Four
Thrice
Which of the following is not an example of bathroom amenities?
Laundry Bag
Toilet Tissue
DND Sign
Sanitary Bag
What is the 3rd step in bed turndown?
Enter the room, empty dustbin, and ashtrays.
Open the door.
Recheck the room before leaving.
Remove the pillow from luggage rack and put it on the head of the bed.
_____ control the stock of equipment, cleaning materials and agents.
Storekeeper
Inventory Keeper
Linen Room Attendant
Uniform Room Supervisor
The guest and their visitors or whoever they are with are held _____ for whatever damages they had during their _____?
words and skills
guest and liable
responsibility and vacation
liable and stay
Which of the following is not an example of bedroom amenities?
Bath mat
Side table
TV set
Wifi
What is the first step in handling guest's request?
Knock the guestroom door thrice.
Listen to the guest to get his/her concern.
Enter the room, empty dustbin, and ashtrays.
Ask questions to clarify guest's concern/request.
The role of the housekeeping is to _____ that the guest is _____ and _____ during his stay in the hote.
ensure, comfortable and safe
request, happy and safe
listen, support and safe
experience, ensure and safe
_____ he supervise and monitor staff.
Deputy Housekeeper
Executive Housekeeper
Floor Supervisor
Uniform Room Attendant
What is the last 5th step in entering guestrooms?
Announce yourself and enter the room.
Place client's thing in order carefully.
Explain what you can do or offer.
Open the door.
