Font size
WorksheetsHandle Housekeeping Requests
Total questions: 10
Worksheet time: 5mins
It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
Damage to Property
Government rules and regulations and application of laws
Photographs and Video's
Management's Rights
Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
Relation between Management and Guest
Departure
Hazardous Goods
Government rules and regulations and application of laws
The following are three types of knowledge a room attendant must know except for?
Perform manual handling safely and efficiently
Attain different attributes of a housekeeper
Obtain an agreement from the guest as much as possible, but when you cannot agree on a timeline, deliver the item or service as soon as possible.
Perform cleaning duties in a thorough and efficient manner
The behaviors and tactics a person uses to interact with others effectively.
INTERPERSONAL SKILL
INTRAPERSONAL SKILL
Check all examples of interpersonal skill.
Patient
Good listening skill
Responsible
Cooperation
Assertiveness
Check all the example of intrapersonal skills.
Punctual
Honest
Self-esteem
Good communication skill
Good listening skill
On a daily basis, what is the last activity of a housekeeper?
Maintain storage areas and trolleys
Provide information to guests
Close shift
Enter a room
Identify the housekeeping procedure shown in the picture.
Cleaning a bathroom
Cleaning a window
Making up a bed
Entering a room
They assist the businesses they work for, including setting appointments, filing, record keeping, and other office tasks.
House attendant
Security Pesrsonnel
Receptionists
Mini bar attendants
Their responsibilities include restocking supplies, delivering items to guests' rooms, and moving your cart of cleaning supplies and equipment from room to room in the hotel.
Maintenance
Housekeeper
Security
Manager
